Arlo app cant find camera. Once I scan the QR code, it chimes but can't find anything.

[nixter3d]

First time poster here.

I've been using three Arlo Q Plus Security Cameras for the past 3 years without any major problems.

Today the cameras auto-updated to the latest firmware, 1.10.1.0_154_d1c2e38, and I can no longer connect to them.

I've hard-reset them at least 10 times and I've tried connecting via Wifi and Ethernet cable, I've removed the cameras from my account and tried to add them again, but I always get stuck on the "No device detected page", both on the iOS app and on the website.

I have not changed a single thing in my network configuration between yesterday and today.

I am also able to ping the cameras.

Arlo, please advice what I should do next?

[Jesse48]

NICE!!

Thanks for your support, it really helped and without any "workaround", just strait on. The "new" firmware 1.9.0.3_278 seems to be a roll back from july 2010. Will try to put camera in op-mode in premises to see if initial night-mode works at it should and eventually try to forget this glitch and get trust for Arlo again.

[erikvds]

I tried to find the original poster with his solution to downgrade to firmware that bricked a lot of Arlo Q's. 

The solution can be found in this post "arlo q and q plus not syncing after firmware update 2020" from someone called Geoff.. Many many thanks for your solution...

His solution: create an open Wifi-network without a password, go through the normal process in which you add a new device, add your device to that open and free network and wait for a little bit so it can download and install the downgraded firmware, then proceed the process as normal.

In my case, i made an open account in my apple airport express

All my 3 Arlo Q's were able to downgrade from 1.10 to 1.9 and are now working again!

edit: i found the original poster with his solution:

https://community.arlo.com/t5/Arlo-Q-Plus/Arlo-Q-Q-VMC3040-1-10-1-0-154-d1c2e38-24th-November-2020-b...

[Carlos_Espejo]

geoffwbaOC, thank you very much.