Arlo|Smart Home Security|Wireless HD Security Cameras

How to change q plus from wifi to POE?

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pinkoos
Apprentice
Apprentice

I thought I had set up my q plus to connect via POE, but the app shows a little 'wifi' symbol on the camera view page

 

So it's possible I set it up via wifi by mistake

 

Anyway, what do I need to do to convert it to a POE connection?

 

I already have it plugged into my POE switch via the adapter and that's how it's getting power - I just think it's not actually getting internet via the switch but rather it's getting internet over wifi

 

So, I just need to convert it from wifi to POE

 

What do I need to do? I can't find a setting to change the connection type

 

Thank you

Model: VMC3040S | Arlo Q Plus Security Camera with Audio | Ethernet | PoE
jguerdat
Guru Guru
Guru

I don't have a Q+ but I would assume that removing the camera from Settings, My Devices and setting it up again would resolve this.

pinkoos
Apprentice
Apprentice

I tried that but it didn't work

 

It seems I'm able to setup using wifi, but it won't find the devices when trying to use POE or ethernet

 

I've confirmed that my internet connection is working, that my router is working, that my POE switch is working and the ports on the switch I'm trying to use are working

 

I have a few other non-Arlo cams connected to the POE switch that work fine

 

Just can't get these Arlos to connect with ethernet/POE

 

Frustrating...

ShayneS
Arlo Moderator
Arlo Moderator

Hio @pinkoos

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

pinkoos
Apprentice
Apprentice

Yes, thank you, I plan on doing that when I have some time

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