yellow plastic LAN missing on Arlo base station

[Arkansaslady]

Yellow LAN plastic part is missing on old ARLO base station.  Want to remove this from mt account.  Purchased new ARLO base and unable to hook it up.  Pls someone help me today as husband is getting upset with the system.

Old ARLO is unable to be hooked up as LAN line will not plug in.  What sould I do.  Need to get this done today .

Any help thanks so much.  I am 77 so this is not something I am really good at althought I did get the first one working.  

[jguerdat]

Removing th old base is as simple as removing all devices in Settings, My Devices.

However, why can't you set up the new one? It may be that the yellow piece from the old base is on the old cable keeping you from plugging it in so just use the new cable that came with the new base. Then use the Add Device button on the Devices tab to claim the base. Sync the cameras. Update firmware if prompted as you go. It should be just like when you initially set up your old system.