only recording 16 or 21 seconds

[JamJuice]

Hi -

Been using two Arlo Pro wireless cameras for a couple weeks and I've noticed they only record either 16 or 21 seconds most of the time.  Even when there is still motion, they turn off.  They start recording again shortly after and I end up with loads of short video clips.   I have the selected the option to record until there is no more motion. I've also re-sync'd the cameras. Have I got some faulty equipment?

Thanks

[JamJuice]

I have both the Nest and the Arlo. One of these cameras works as advertised, the other doesn't....

[JamJuice]

I have some construction guys that are working in front of one of the cameras.  I am still only get 16 seconds clips and it's not even capturing all of the activity.  I feel completely ripped off by the Netgear Arlo.

[ERIC-LUI1]

Same issue. And i guess NetGear should give us updates asap.

Very disappointing!

[JamesC]

I have escalated this topic to engineering for further investigation. If you have a case open already with support, please provide me with the case number and I will add your case to the escalation for review.

JamesC

[Hoglaw]

vms4230 pro base with 2 cameras.

same issue. i have ran multiple 'motion tests' it will not continue to detect motion. 

[Nikk777]

Started a chat session with Support.  They immediately indicated the record while motion detected function is not working properly and engineering is working on a fix...

[JamJuice]

Thanks for reporting back here!  I'm glad the fault has been acknowelgde. 

...and if they can't fix it they'll give us our money back?

[JamesC]

Adjustments to this feature were made in the most recent firmware release. Be sure your Arlo Pro camera is up to date with the latest firmware: Release Notes – Arlo Pro Camera 1.092.0.4_13099 – 10th July 2017

Please let me know if you continue experiencing issues. 

JamesC

[Nikk777]

Your latest firmware did not fix the problem. Now it cuts off at 6 seconds...

[Tspunk]

Still not working.  I tested car backing out of my driveway, it only recorded 10 seconds.  but, at 10 seconds he was still backing up.

[MSwolly83]

Latest firmware seemed to fix this for me... The cam seems to be "smarter" now when recording short motion periods.

Now, I wish they'd allow you to specify more advanced logic.

I.E.  Record while there is motion OR for X seconds (whichever is longer).

Seems to be an easy add that'd fix many problems.

[Tspunk]

"

Now, I wish they'd allow you to specify more advanced logic.

I.E.  Record while there is motion OR for X seconds (whichever is longer).

Seems to be an easy add that'd fix many problems."

No, because if you said, "record while there is motion OR 20 seconds" ... and the motion detection is still how it is now (broken), then you would always just end up using the 20 seconds option.  You might as well set it for anything over 16 seconds and that will probably be the same outcome as if they did give you that logic.

[Ispy2017]

James, what if you're experiencing the same glitch, but you don't have a case number?

[Solosheep]

I'm having this same issuse on both an Arlo and a Pro

[jaiidan]

Hi

I am having the same issues with cameras cutting off while in motion detection mode and recording for 6 seconds only.

I have a case number# 28708104

J

[buddhah_au]

Hello All

I have noticed too that all my arlo pro wireless cameras are only recording for 6 seconds!

[JamesC]

Improvements were made to this feature in the most recent firmware release. Be sure your system is up to date with the latest firmware:

Release Notes – Arlo Pro Base Station FW 1.8.10.1_13433 21st July 2017

Release Notes – Arlo Wire-free Base Station FW 1.8.9.1_13442 21st July 2017

JamesC

[MSwolly83]

I for one, REALLY wish the firmware notes were more useful.

Any insight as to what the specific fix is.. so we know what to look for?

[Solosheep]

The firmware makes no difference

[Paul_FCCL]

---

Solosheep wrote:
The firmware makes no difference

---

Same here!

[buddhah_au]

Unfortunately I have exprienced no improvement in recording time. The worst recording is 6 seconds however there a few about 12 seconds.

[JamesC]

If you are still experiencing an issue after receiving the most recent firmware updates. I encourage you to contact the Arlo Support Team for further assistance. You will find several options for contacting support in the following link: Arlo Support Team

JamesC

[DuncanYB]

>> No, because if you said, "record while there is motion OR 20 seconds" ... and the motion detection is still how it is now (broken), then you would always just end up using the 20 seconds option.  You might as well set it for anything over 16 seconds and that will probably be the same outcome as if they did give you that logic.

Actually I would find this useful. As I have it set to 90 seconds by default as all my vids are short as well. But it should be something like:

• Record for 30 seconds by default OR until motion ends
  • Which means you will always get 30 seconds or go up to 300 seconds

[mystery9]

Did Netgear ever fix this?

[Tspunk]

nope.   they had some firmware update but even afterwards it still wasn't working.