Arlo|Smart Home Security|Wireless HD Security Cameras

firmware 1.092.05-13833 not live streaming have black screen on android app

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Aspirant
Aspirant

october 5th 2017

ive had Arlo for about 6 weeks now and all working fine till yesterday

The problem is with viewing the cameras on my mobile phone as live streaming

all i get is a black screen

have uninstalled several times, synced again checked flash rebooted, turned off and on again.

still records fine in motion mode and i hear the audio fine

also works fine on the laptop

seems could be related to update for the app?

anyone else have the same problems?

 

Model: VMC4030| Arlo Pro Wire-Free Camera
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Guru Guru
Guru

what phone device and OS ?

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Morse is faster than texting!
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Aspirant
Aspirant

hello,

its a samsung galaxy ace 3

sorry but i dont know what os is?

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Aspirant
Aspirant

os is android

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Guru Guru
Guru

OS is operating system.... do you know what version of android?

 

edit: ..quick look states Jellybean or 4.2

Not sure if newer versions of app run on that versions.... will chk for you if I can

 

 

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Morse is faster than texting!
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Guru Guru
Guru

specs states ;

The Arlo app requires the following OS versions:

  • Apple devices: iOS version 9.0 or higher
  • Android devices: Android 4.2.2 or higher

 

It could be the last update of app ( ? )

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Morse is faster than texting!
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Aspirant
Aspirant

mine is 4.2.2 and it had been working fine, does this mean i need to upgrade my phone?

thank you for replying and for help

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Guru Guru
Guru

Since you have 4.2.2, it should work... as specs say that or better. ( and you had it working before that )

 

Do you / have you the lasest  android app update from the Oct 2 or did the issue start then?

 

I really don't have any more to offer as help as you did everything I would have suggested already...

Only other thing is to make sure the cam and base FW are up to date.

 

@JamesC   James, is it possible the new app requires a higher level of OS?

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Morse is faster than texting!
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Aspirant
Aspirant

hello

thank you for the help and suggestions.

This happened after i recieved the latest update on the app 2nd oct

It worked fine before this

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Community Manager
Community Manager

I've escalated this topic. I will post an update when I have more information.

 

JamesC