firmware 1.092.05-13833 not live streaming have black screen on android app

[Fajj45]

october 5th 2017

ive had Arlo for about 6 weeks now and all working fine till yesterday

The problem is with viewing the cameras on my mobile phone as live streaming

all i get is a black screen

have uninstalled several times, synced again checked flash rebooted, turned off and on again.

still records fine in motion mode and i hear the audio fine

also works fine on the laptop

seems could be related to update for the app?

anyone else have the same problems?

[TomMac]

what phone device and OS ?

[Fajj45]

hello,

its a samsung galaxy ace 3

sorry but i dont know what os is?

[Fajj45]

os is android

[TomMac]

OS is operating system.... do you know what version of android?

edit: ..quick look states Jellybean or 4.2

Not sure if newer versions of app run on that versions.... will chk for you if I can

[TomMac]

specs states ;

The Arlo app requires the following OS versions:

• Apple devices: iOS version 9.0 or higher
• Android devices: Android 4.2.2 or higher

It could be the last update of app ( ? )

[Fajj45]

mine is 4.2.2 and it had been working fine, does this mean i need to upgrade my phone?

thank you for replying and for help

[TomMac]

Since you have 4.2.2, it should work... as specs say that or better. ( and you had it working before that )

Do you / have you the lasest  android app update from the Oct 2 or did the issue start then?

I really don't have any more to offer as help as you did everything I would have suggested already...

Only other thing is to make sure the cam and base FW are up to date.

@JamesC   James, is it possible the new app requires a higher level of OS?

[Fajj45]

hello

thank you for the help and suggestions.

This happened after i recieved the latest update on the app 2nd oct

It worked fine before this

[JamesC]

I've escalated this topic. I will post an update when I have more information.

JamesC