Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2017-05-08 06:18 PM
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stealthjam
Aspirant
Aspirant
‎2017-05-08 06:18 PM

I have tried for the last 2 days to upgrade to a Premier Subscription and I receive "Billing provide server unreachable" both on my Android and my PC. I would like to sign up for a Premier account, Can you help?

 

Thank you,

 

JAmes 

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jguerdat
Guru Guru
Guru
‎2017-05-09 07:17 AM

Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.

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jguerdat
Guru Guru
Guru
‎2017-05-09 07:17 AM

Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.

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JamesC
Community Manager
Community Manager
‎2017-05-09 04:12 PM

stealthjam,

 

At what point are you seeing this error message? Can you provide a screenshot?

 

JamesC

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stealthjam
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‎2017-05-10 07:01 PM

Thank you!!! It worked. 🙂

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