Arlo|Smart Home Security|Wireless HD Security Cameras

arlo pro vmc4030 subscription problem

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stealthjam
Aspirant
Aspirant

I have tried for the last 2 days to upgrade to a Premier Subscription and I receive "Billing provide server unreachable" both on my Android and my PC. I would like to sign up for a Premier account, Can you help?

 

Thank you,

 

JAmes 

1 ACCEPTED SOLUTION

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jguerdat
Guru Guru
Guru

Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.

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3 REPLIES 3
jguerdat
Guru Guru
Guru

Try power cycling the base first. If still a problem, open a case using the Contact Support link at the bottom here.

JamesC
Community Manager
Community Manager

stealthjam,

 

At what point are you seeing this error message? Can you provide a screenshot?

 

JamesC

stealthjam
Aspirant
Aspirant

Thank you!!! It worked. 🙂