Arlo|Smart Home Security|Wireless HD Security Cameras

Video playback through Android app gets stuck buffering at 7 seconds

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ph700 Star
Star

I can view videos for their full recorded length on my PC, but via the Android app I only can watch the first 7 seconds. Then it gets stuck with the "Buffering..." message indefinitely.

I've uninstalled & reinstalled the app, but no change.

This applies to all videos on all cameras.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru TomMac Guru
Guru

what phone model, what OS?

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ph700 Star
Star

LG Aristo, Android Nougat (7.0), updated June 1, 2018 (Kernel 3.18.31)

ph700 Star
Star

Anyone have any ideas? It's been over 24 hours since the first and only reply.

 

It used to work correctly, but has been getting stuck buffering at 7 seconds for a while now.

pc2k17 Hero
Hero

Have you tried restarting your phone? You you watch any other streaming videos on your phone, like you tube for example?

ph700 Star
Star

Yes, I have restarted my phone - no hcange.

 

Yes, I can stream other live and recorded videos with no buffering or glitches.

JamesC Community Manager
Community Manager

ph700,

 

Do you have any other Android device you could test to see if you experience the same behavior on a different device?

 

JamesC

ph700 Star
Star

Yes, tested on Samsung tablet - same issue, just plays for a few more seconds (10 or so) then gets stuck buffering indefinitely.