Recordings not playing

[Joseph_L]

All of a sudden my recordings wont playback. They record but when I press play it wont load. I uninstalled and installed the updated version. Still not playing certain recordings.

[JessicaP]

Hey @Joseph_L,

What device are you using? Are you experiencing this issue through the web version?

[Joseph_L]

I'm using Arlo pro wireless cameras. I'm having trouble playing back the recordings on my phone app.

[JessicaP]

What phone are you using? Have you tested on the web version if playback works properly?

[pc2k17]

If you're using an iPhone and iOS 12, there seems to be a video playback issue currently. Try pressing play, then stop, then play, then stop, then play several times, see if it eventually starts playing.

[Katwynne]

I have the same problem on my iPad using IOS 12. Has Arlo contacted Apple? This is a HUGE problem. It makes the cameras worthless if the video can’t be played back.

[JessicaP]

Hi @Katwynne,

Are you running the latest iOS version and Arlo app version for your iPad? What iPad are you using?

[Katwynne]

Thank you for your reply! I tried to find this post to update it but couldn’t. I discovered my iPad had an IOS update ready to be installed that I had not been notified of. The same thing occurred to me and that led me to check my settings. I intalled IOS 12. whatever and the videos started playing.