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Happened to me. Force stop app, clear cache and data, uninstall on phone, reinstall from play store, and it will ask to log in and then the option to register the fingerprint for the app. For some reason the Android update on the app seemed to trigger the token expiration.
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She should be able to change her password in Settings, Profile but I don't see why that would be needed. I use the fingerprint login all the time on two different Android devices. There are the stray times that something burps nd I need to enter my password but not often. Has she force closed the app and tried again? How abot reinstalling the app and rebooting the phone?
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Happened to me. Force stop app, clear cache and data, uninstall on phone, reinstall from play store, and it will ask to log in and then the option to register the fingerprint for the app. For some reason the Android update on the app seemed to trigger the token expiration.