Video Screen Shows "Loading" When Trying To Load. Able To Download But Receiving Error Message

[bwayne27]

When I wanted to view video the screen is black and it shows that it is "loading..." but nothing happened. I was able to download video using the download below the black screen with the cloud at the bottom and it has the arrow pointing down but now I am getting a message that says "windows cannot find it". Can someone tell me what happened?

[jguerdat]

Check wherever you have the browser set to save downloaded files - the Downloads folder by default.

[bwayne27]

The download with the arrow pointing down is in my folder but still cannot download.

[jguerdat]

Not sure what you mean by "the download with the arrow pointing down is in your folder". What do you see in the Download folder? Maybe a screen shot would be useful. There should be nothing that's a file with an arrow pointing down - it should be a video.

When trying to view the video in the library, select the Download icon. That will download the whole video file which has nothing to do with an arrow.

[bwayne27]

Thanks for your response but I figured it out and fixed my problem. I had to reset my computer. I can now download video on the Arlo app. Of course now I have to download some things that were wiped off the computer but that will be no problem to figure out.