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Apparently, this problem is widespread based on what I am reading as known issues.
Solved! Go to Solution.
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Are you still experiencing this issue?
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Are you still experiencing this issue?
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No details.
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It's working here. We need details for what you see and what you've tried. Check your active mode. Reboot your base. try both the app and a browser.
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I have five cameras and all are working but 4 have stopped recording. I have tried turning off and back on. Internet up, all green lights on base.
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Have you checked your active mode? What are the motion icons for each camera in the Devices tab showing, black or gray? Gray means they're disarmed.
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I think I've figured out the problem after much trying! I might need to buy a new battery.
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Don't forget the 1 year warranty. Open a case with support:
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I bought a new battery and that did not fix the problem, so I did an online chat with ARLO support and they helped me. Had to take the battery out of the ARLO camera, leave it out for 3 minutes; disconnected base and left it off for 3 minutes; restarted both; re-synced the base; then re-synced the camera and it works great now. Didn't need a new battery but now I have a backup. Hope this helps. (when you re-synch, make sure the base and camera are within no more than 3 feet of each other so they can 'talk' to one another.)
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Resyncing cameras is just busy work. The problem is on the arlo backend/firware/data centers. Nothing we can fix. Arlo engineers need to go back to school or to school for the first time and learn to code, test, debug, and fix.
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My cameras slowing stopped recording. First one and then the other. Batteries show 100%. I can view LIVE but motion doesn't start them recording. Suggestions?
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Hi, my camera settings shows that recording is ongoing. However, i cannot access any of the recordings. can you please assist me?
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