Arlo service down

[Arlo-Man]

Cannot log in, https://arlo.netgear.com/#/login on my iMac just loads a blank page. FRUSTRATING !

[Ronin8793]

I've had this system for 6+ months. I gotta say, I can't recommend it. This stuff happens way too often.

[ant]

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@CobraJet wrote:

Hi Christine ... I already rebooted my base station thinking it was an isolated incident with my equipment but this is obviously a NETGEAR system problem, therefore I wouldn’t worry about rebooting your base station or shutting off your cameras.

Regards ...CJ

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Ditto. Do NOT touch your stuff. Let fix Netgear fix their end first.

[JimAltman]

@jess8301 wrote:
I just purchased and installed my system and now the app is down...does this happen often?

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Not really.  Its been pretty reliable and i have been using them for a number of years.  Outages are rare.

Fixing bugs in apps is another matter.  It takes freakin forever to get them to fix em.

[Uhly101]

there should be a haha option on this forum, with regards to these dopes being listed on the NASDAQ now.  Hurray!

[ChristineT]

Good afternoon Arlo Community,

Thank you for posting this! I can confirm we are investigating and will be posting an update promptly.

Best Regards,

ChristineT

[Spago]

Yes, I can't logon either and my internet is up also

Its 4:50pm Saturday

Spago

[Orrfamily]

I tweeted it

[HurdyGurdy]

Lol that was kind of a joke - now i have no choice but to follow; let's get trending 

[RChobby]

Bad show that it happens on the same day as the letter from the company telling us how great and exciting the new, spun off, Arlo is.

[ChristineT]

Good afternoon Arlo Community,

@ant ~ Yes, thank you! I can confirm we are investigating and will be posting an update promptly.

Best Regards,

ChristineT

[Rotharon78]

Are online services down?

[vbdevpro]

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 

[harley239]

Same here, bombarded with motion detections and cant log in for hours. Always on the weekend.

[harley239]

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@vbdevpro wrote:

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 

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Happens alot more often than it used to.

[dekat12]

Yes. Problem started about an hour ago.

[Hairfarm]

Great. Problems with th app and browser-based log-in. Out of town and just when I needed Arlo the MOST. Time to eBay my Arlo once and for all.

[jbow2018a]

Yes been down for hours. Delayed notification on motion detection, unable to access cameras with app, base station down, etc.

[dekat12]

what good are these cameras if the service keeps going down.

[Arlo-Man]

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@vbdevpro wrote:

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 

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Yes, expect this. It happens FAR too often.

[Sveinolse]

Yeah...  But for how long more....

[dekat12]

Yes for about an hour. What good is this system is these issue persist?

Very expensive and nothing but issues

[Hairfarm]

Taken from Arlo's welcome splash screen:

"Arlo lets you protectwhat you love.

Stay connected to what matters most with smarter home security."

Seriously, what a joke. Why does this happen when I'm out of town?  eBay!

[Sveinolse]

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@vbdevpro wrote:

Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 

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Yes, the USB storage device will store the recordings even if the internet is down. You can watch the USB device recordings afterwards.

[ant]

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@ChristineT wrote:

Good afternoon Arlo Community,

Thank you for posting this! I can confirm we are investigating and will be posting an update promptly.

Best Regards,

ChristineT

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Thank you, Christine. Please kindly follow up when it is finally fixed.

[dekat12]

Often enough to make me sorry I purchased this. I wanted something that was easy to install and worked great. Extremely disappointed with this