Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

I've had this system for 6+ months. I gotta say, I can't recommend it. This stuff happens way too often.
Message 26 of 186
ant Prodigy
Prodigy

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?


@CobraJet wrote:

Hi Christine ... I already rebooted my base station thinking it was an isolated incident with my equipment but this is obviously a NETGEAR system problem, therefore I wouldn’t worry about rebooting your base station or shutting off your cameras.

Regards ...CJ


Ditto. Do NOT touch your stuff. Let fix Netgear fix their end first.

Message 27 of 186
Apprentice

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

@jess8301 wrote:
I just purchased and installed my system and now the app is down...does this happen often?

Not really.  Its been pretty reliable and i have been using them for a number of years.  Outages are rare.

 


Fixing bugs in apps is another matter.  It takes freakin forever to get them to fix em.

Message 28 of 186
Guide

Re: Is ARLO Down AGAIN ?!

there should be a haha option on this forum, with regards to these dopes being listed on the NASDAQ now.  Hurray!

Message 29 of 186
Arlo Employee Retired

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Good afternoon Arlo Community,

 

Thank you for posting this! I can confirm we are investigating and will be posting an update promptly.

 

Best Regards,

ChristineT


____
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Message 30 of 186
Initiate

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Yes, I can't logon either and my internet is up also

 

Its 4:50pm Saturday

 

Spago

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 31 of 186
Highlighted

Re: Is ARLO Down AGAIN ?!

I tweeted it
Model: VMB3000 | Arlo Base Station
Message 32 of 186

Re: Is ARLO Down AGAIN ?!

Lol that was kind of a joke - now i have no choice but to follow; let's get trending 

Message 33 of 186
Virtuoso

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Bad show that it happens on the same day as the letter from the company telling us how great and exciting the new, spun off, Arlo is.
Message 34 of 186
Arlo Employee Retired

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Good afternoon Arlo Community,

 

@ant ~ Yes, thank you! I can confirm we are investigating and will be posting an update promptly.

 

Best Regards,

ChristineT


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Please click KUDOS or REPLY if you found this helpful.
Message 35 of 186
Initiate

Arlo service down

Are online services down?
Message 36 of 186
Initiate

Re: Is ARLO Down AGAIN ?!

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 

Model: VMB3000 | Arlo Base Station, VMC4030 | Arlo Pro Wire-Free Camera , ALS1101 | Arlo Security Light
Message 37 of 186
Apprentice

Re: Is ARLO Down AGAIN ?!

Same here, bombarded with motion detections and cant log in for hours. Always on the weekend.

Message 38 of 186
Apprentice

Re: Is ARLO Down AGAIN ?!


@vbdevpro wrote:

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 


Happens alot more often than it used to.

Message 39 of 186
Tutor

Re: Arlo service down

Yes. Problem started about an hour ago.

 

Model: VMB3000 | Arlo Base Station
Message 40 of 186
Guide

Re: Is ARLO Down AGAIN ?!

Great. Problems with th app and browser-based log-in. Out of town and just when I needed Arlo the MOST. Time to eBay my Arlo once and for all.

Message 41 of 186
Aspirant

Re: Is ARLO Down AGAIN ?!

Yes been down for hours. Delayed notification on motion detection, unable to access cameras with app, base station down, etc.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 42 of 186
Tutor

Re: Arlo servers down

what good are these cameras if the service keeps going down.

Message 43 of 186
Luminary

Re: Is ARLO Down AGAIN ?!


@vbdevpro wrote:

Just dropped a half a thousand on this system and signed up for the premium service. IS this what I can expect? Very, very angry about this. First day on and the servers are already down? Please tell me this doesn't happen all of the time. Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 


Yes, expect this. It happens FAR too often.

Message 44 of 186
Luminary

Re: Arlo service down

Yeah...  But for how long more....


---Svein Olsen, Oslo, Norway---
(...and I hope Google translater do it well...!)
Message 45 of 186
Tutor

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Yes for about an hour. What good is this system is these issue persist?

Very expensive and nothing but issues

Message 46 of 186
Guide

Re: Is ARLO Down AGAIN ?!

Taken from Arlo's welcome splash screen:

 

"Arlo lets you protectwhat you love.

Stay connected to what matters most with smarter home security."

 

Seriously, what a joke. Why does this happen when I'm out of town?  eBay!

 

 

Message 47 of 186
Luminary

Re: Is ARLO Down AGAIN ?!


@vbdevpro wrote:

Also, when it DOES happen, does the base station atleast still save the video to the plugged in USB drive? 


Yes, the USB storage device will store the recordings even if the internet is down. You can watch the USB device recordings afterwards.


---Svein Olsen, Oslo, Norway---
(...and I hope Google translater do it well...!)
Message 48 of 186
ant Prodigy
Prodigy

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?


@ChristineT wrote:

Good afternoon Arlo Community,

 

Thank you for posting this! I can confirm we are investigating and will be posting an update promptly.

 

Best Regards,

ChristineT


Thank you, Christine. Please kindly follow up when it is finally fixed.

Message 49 of 186
Tutor

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Often enough to make me sorry I purchased this. I wanted something that was easy to install and worked great. Extremely disappointed with this

Message 50 of 186