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Arleo tech support si nearly worthless. Everytime I try Chat is doesn't work. I email, and get a canned answer, and then no follow up. I call, tell them I'm in wheelchair, and they tell me to climb a ladder hands unplug my camera! HELLO!!! I'm in a wheelchair! One of my cams gets constant charging faults. Sent in receipts and pics, can only attach one file. Have to figure out how to do a zip file, and THEN it has to be less than 3 mb. Finally try to send it! This....see pics! Worthless on so many levels. I'm disabled, sometimes unable to move, a weird muscle disease, and like to know what is going on around my house. I wonder if this will post? Guessing on another error message!
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Hi @glmccready
Are you still experiencing this issue with your camera(s)? were you able to get the documentation to the support agent?
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Worthless. Keep getting emails, and “successfully” submitted documentation 3 x, only to get an email today, that my case was “closed” because I didn’t respond. Also claimed to have called, which, if they did, they did not leave a message.
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Pics
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Case closed?......
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Hi @glmccready
I apologize for the inconvenience, I have escalated your case and Customer Support will be reaching out to you as soon as possible.