Arlo tech Support needs Tech support

[glmccready]

Arleo tech support si nearly worthless.  Everytime I try Chat is doesn't work.  I email, and get a canned answer, and then no follow up.  I call, tell them I'm in wheelchair, and they tell me to climb a ladder hands unplug my camera!  HELLO!!! I'm in a wheelchair!  One of my cams gets constant charging faults. Sent in receipts and pics, can only attach one file.  Have to figure out how to do a zip file, and THEN  it has to be less than 3 mb.  Finally try to send it!  This....see pics!  Worthless on so many levels.  I'm disabled, sometimes unable to move, a weird muscle disease, and like to know what is going on around my house.  I wonder if this will post?  Guessing on another error message!

[ShayneS]

Hi @glmccready

Are you still experiencing this issue with your camera(s)? were you able to get the documentation to the support agent?

[glmccready]

Worthless.  Keep getting emails, and “successfully” submitted documentation  3 x, only to get an email today, that my case was “closed” because I didn’t respond.  Also claimed to have called, which, if they did, they did not leave a message.

[glmccready]

Pics

[glmccready]

Case closed?......

[ShayneS]

Hi @glmccready

I apologize for the inconvenience, I have escalated your case and Customer Support will be reaching out to you as soon as possible.