Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Help getting VMB4000 base station detected

Reply
Discussion stats
  • 2 Replies
  • ‎2023-01-30 06:33 PM
  • 764 Views
  • 0 Likes
  • 2 In Conversation
Bougnoul_Oh
Aspirant
Aspirant
‎2023-01-30 06:33 PM

somehow, base stationVMB4000 is not recognizing Pro camera Hc4030 even though  while Sync is happening, I get blue light flashing for several minutes, then amber for few secs, then to steady blue. Then  all silent. Everything ran for a few yrs. Any ideas for successfull linking the two

be appreciated

Labels:
0 Likes
Reply
Message 1 of 3
764
2 REPLIES 2
Bougnoul_Oh
Aspirant
Aspirant
‎2023-01-31 08:53 AM
  • It is very annoying: several days am made to go around a vicious circle. Can a tech support help me get VMB4000 base stn detected? Then add a camera - in a straight forward manner? What is @ rebording” and why you get “ highlighted “ area to correct while there is no such thing one can see?
0 Likes
Reply
Message 2 of 3
779
JamesC
Community Manager
Community Manager
‎2023-02-02 11:06 AM

Bougnoul_Oh,

 

I recommend factory resetting your base station and then onboard as if it new. Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

 

JamesC

0 Likes
Reply
Message 3 of 3
715
Discussion stats
  • 2 Replies
  • ‎2023-01-30 06:33 PM
  • 765 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.