- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When I download a file that has been recorded why is it not in HD. Quality is awful, VLC says its 640x354
Recording is set to best quality
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sounds like there's an issue with something in your networking between the camera and the servers. A slow/poor connection will cause the resolution to drop automatically. It can also cause poor quality video in the first place.
What are your WiFi indicators showing? What's your upload speed measured by speedtest.net?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wifi indicators are showing full strength on both cameras:
My broadband speed is not an issue
Wifi speed:
Wired speed:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can't see the images yet - they have to be approved. Since I can't see them, I only note that you metion both wired and wireless speeds - were these to speedtest.net or measured internally?
Also, it may not be the speeds themselves but something else that's interfering with the WiFi signal between the base and camera. Anything that uses the 2.4GHz band, not just WiFi, can be an issue. Does this happen on all cameras or just one? If you swap cameras around temporarily, does the issue remain with the camera or position?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There is also the settings for Best video, optimized video , and Best Battery...check those and change and SAVE , then change back to best, SAVE
SETTINGS>VIDEO SETTINGS
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
speedtest results links
Wired
http://www.speedtest.net/result/6121527321.png
Wireless
http://www.speedtest.net/result/6121517654.png
I see now a Netgear09 device on my network which must the base, can it be logged into?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No. the bases have no access
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So, your connection to the Internet isn't the issue. That rather leaves either an interference issue or a bad camera. Temporarily place the camera elsewhere, maybe near the router, to see if that makes a difference.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you are serious about your home or work security then look elsewhere! Get a ip Camera System with an NVR and some Blink XT cameras to cover the places you cannot run a cable to. You will NEVER regret moving away from Arlo!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
SirV wrote:
I see now a Netgear09 device on my network which must the base, can it be logged into?
Can you see this in you WiFi list or actually attached to your Network, if the latter then I would block the mac address via your router but it is proably just something that has latched on to your wifi rather than actually connected to it. It is nothing to do with Arlo.
If you are serious about your home or work security then look elsewhere! Get a ip Camera System with an NVR and some Blink XT cameras to cover the places you cannot run a cable to. You will NEVER regret moving away from Arlo!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MarkC wrote:
SirV wrote:
I see now a Netgear09 device on my network which must the base, can it be logged into?
Can you see this in you WiFi list or actually attached to your Network, if the latter then I would block the mac address via your router but it is proably just something that has latched on to your wifi rather than actually connected to it. It is nothing to do with Arlo.
@MarkC Mark... just want to let you know that the Arlo base /Arlo Pro base DO broadcast the SSID and do show up in a routers listings as they are assigned an IP
older bases use to show as different names like NTGR VMB xxxxxx , but lately they have shown up just like mentioned ( change was made by Netgear so they wouldn't stand out as camera routers
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
TomMac wrote:
MarkC wrote:
SirV wrote:
I see now a Netgear09 device on my network which must the base, can it be logged into?
Can you see this in you WiFi list or actually attached to your Network, if the latter then I would block the mac address via your router but it is proably just something that has latched on to your wifi rather than actually connected to it. It is nothing to do with Arlo.
@MarkC Mark... just want to let you know that the Arlo base /Arlo Pro base DO broadcast the SSID and do show up in a routers listings as they are assigned an IP
older bases use to show as different names like NTGR VMB xxxxxx , but lately they have shown up just like mentioned ( change was made by Netgear so they wouldn't stand out as camera routers
Thanks, yes I realise they are assigned an IP address and broadcast the SSID. Think my question was worded badly, I should have asked where it as visible (on the router itself or in File Explorer) as I have never seen it under my Network places unless I looked directly on the routers connected devices. It read to me as if it was attached to the network rather than appearing as a WiFI Network and also no mention of it being looked at via the connections on the router. Hope this makes sense lol, still my bad though 🙂
Thank you for clarifying.
If you are serious about your home or work security then look elsewhere! Get a ip Camera System with an NVR and some Blink XT cameras to cover the places you cannot run a cable to. You will NEVER regret moving away from Arlo!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I see Netgear09 as a SSID, If I do a network scan I see it as vmb4000 Netgear.
If I turn off the base station both these items disappear.
My broadband connection is pretty amazing, proper fibre all the way into the property.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
SirV wrote:I see Netgear09 as a SSID, If I do a network scan I see it as vmb4000 Netgear.
If I turn off the base station both these items disappear.
My broadband connection is pretty amazing, proper fibre all the way into the property.
My concern was that you actually saw it attached to your network in file file explorer etc. That would have concerned me a little, that is all.
Yeah, great connection, I max out at 250d/l and about 40u/l
If you are serious about your home or work security then look elsewhere! Get a ip Camera System with an NVR and some Blink XT cameras to cover the places you cannot run a cable to. You will NEVER regret moving away from Arlo!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'll check on a Windows PC later, tend to use Mac's
-
Apple HomeKit
1 -
Arlo Mobile App
342 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
81 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,180 -
Discovery
1 -
Features
202 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,396 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,137 -
Videos
1
- « Previous
- Next »