Arlo|Smart Home Security|Wireless HD Security Cameras

Geofencing broken with iOS 13. Need to open app and it figures out my location changed.

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markjericho Star
Star

After updating to iOS 13, my geofencing no longer works. Shocking. Geofencing is the most unstable feature in this product. I find I need to open the app and then it figures out my locations has changed. Come on Arlo, does anyone test this stuff there?!?!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Jan80 Aspirant
Aspirant

I have the same Problem after updating to ios 13

JessicaP Arlo Moderator
Arlo Moderator

Hi markjericho and Jan80,

 

Make sure that you have Background App Refresh and you don't have Low Power Mode enabled in order for Geofencing to work. You can also read here to learn how to troubleshoot if your Geofencing isn't working properly: Why isn't the Geofencing mode working?

markjericho Star
Star

Thanks for the suggestions but I do have Background App Refresh on Low Power Mode off. I have also confirmed multiple times that Location Services is set to Always and have toggled off and on most of the related settings to see if that helps. Before the update, this was working just fine. After the update, it has been erratic. For example today when I left my house for work, it didn't arm but when I got to work 15 minutes later and walked into my office, and assume might have connected to wifi, it finally changed it's status. Other times I get a message that Arlo has lost internet connection. 

JessicaP Arlo Moderator
Arlo Moderator

If you're still having problems with Geofencing and the article link didn't help, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

markjericho Star
Star

I did that too! Lol. Still haven't received an update from them yet. Was posting on here to see if others were  having the problem. Today I got a new iPhone and I'm setting it up now. I'll see if this new phone works better or if it's just a software issue.

Frostbach Star
Star

Did you try restarting the base station?

 

I was having the same issue and I think after I restarted the base station it is working now (I haven't actually left to verify with 100% certainty)

 

Previously if I switched modes off of geofencing and then back to it, my wife's phone was showing as location "unavailable". After the restart, it was properly updating without having to open the app on her phone.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
doofee Aspirant
Aspirant

mine is broken as well, after updating to iOS 13.1.

 

SO ANNOYING!

Frostbach Star
Star

Nope, doesn’t look like restarting the base station fixed it. I turned on in/out of location reminders in the system Arlo settings and I’m not getting them. My wife’s phone also didn’t automatically update when she left this morning.

 

I’m having geofencing issues on a different app as well. I’m kind of wondering if Apple did something that caused this to stop working properly.

Scott2997 Tutor
Tutor
I’m having this same exact issue. I need to open the app every time I get close to home so that it knows I’m home. And it doesn’t arm sometimes for 20-40 minutes after I’ve left home. This is all since upgrading to iOS 13
Jan80 Aspirant
Aspirant
I have absolutly the same issue since upgrading to ios 13!
doofee Aspirant
Aspirant

i figured out how to fix mine. i went into geofencing mode and edited the device.. it had 1 iphones listed for some reason, and i selected the other one then it started to work again.

Scott2997 Tutor
Tutor

I had previously already done this....went in an re-checked my new device and unchecked my old device.  I'm still having the issue even after doing this.

jpottaway Tutor
Tutor

Same, super unstable now with new app and iOS13.  Says away when the apps own map shows you inside circle!  Tried everything, spent hours.  Of the year I have had this system geofencing has been reliable about 50% of the time.  Stable, update, break....stable, update, breaks.  It is pathetic from a software QA standpoint, almost like no one tests it at all.

 

iOS13 is also no excuse, has had betas in the wild for 6 months!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Scott2997 Tutor
Tutor

It almost seems like the Arlo app isn't able to run "in the background" to know where the current location is.  Even though location services is set to "Always" and Background app refresh is set to ON.  Currently it seems the only way for it to actively know where my location is, is to have the app open and the screen up and on my phone.  I keep checking every day for an app update in the app store in hopes they will fix this BUG!

 

p.s.  The issue persists in iOS 13.1, 13.1.1 and 13.1.2

doofee Aspirant
Aspirant

yes, i have to re-open the app for the GEO to know where i am every time i leave. very annoying.

Boffinboy Initiate
Initiate
Same issue. Do the support team ever respond to these concerns? Highly disappointing since iOS13 has been in beta for some time. Arlo becomes unviable as a sensible security solution with these constant issues, time to look at something else.
Model: VMC3040 | Arlo-Q HD with Audio
hikinman Tutor
Tutor

I'm having same issue.

 

Had a chat session with "support" for 1hr 40 minutes, and it didn't resolve anything.

 

The last step was to reset the base station and add all the cameras again, which did not resolve the issue.

 

I don't even know how to reach support.  I guess there is an open case, but they don't respond to it, nor does support respond to other methods of contact.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Koin Tutor
Tutor
Same here. Geofencing was working fantastically before the upgrade to iOS13 but now doesn’t work until I open the app. I often get an “Internet Connection is Lost” notification instead of a geofencing notification. Super frustrating, especially when I see that the error was detected by users several months ago during the iOS13 beta. Come on Arlo, get your act together!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
jpottaway Tutor
Tutor

The connection lost message is related as I see it too (no connections are ever lost though).  Was sitting on my couch yesterday and the system decided to go into away mode, despite me still being clearly in the large circle.

https://imgur.com/a/oqCeM3I

 

Now more broadly for Arlo.  Look at the number of responses here.  Might seem like not a lot but think about the uptake rate of iOS13 (always very fast) and realize you have 100s times as many people out there now whose SECURITY SYSTEMS currently don't work - many possibly unaware of that fact!  I know you have "separated" from your sugar daddy Netgear but Apple and Google do beta programs (aka Developer Previews for Apple) for a reason.... so you can purchase and load it on test bed phones months in advance and TEST.  They even allow developer feedback! (gasp) 

 

Again, you purport to sell SECURITY SYSTEMS, but they are woefully unreliable and as such are little more than novelty cameras currently.  The only real way to arm the basic system (short of manually every time) IS GEOFENCING.  You provide no traditional keypad.  Your product tag line currently is "The essential elements of true peace of mind".... no, far from it.  Do you actually WANT to be a security company?  All it will take is a robbery or home invasion where your system has failed so badly (like it currently is) and you will be looking at a lawsuit.  If there is loss of life or grievous bodily harm you will be done, all due to some lazy developers and lack of anything resembling a software quality system.

85BearsFan Apprentice
Apprentice

I've been running the beta of iOS 13 for awhile.  My wife and son were not running the beta.  I didn't have any geofencing issues.  I don't know when my son updated to IOS 13 (or if he is still on iOS12).  However, I updated my wife's iPhone to iOS 13 this past weekend.  All the sudden, geofencing isn't working properly for any of us.  Yesterday, we were all home but Arlo showed us all as Out of Zone.  At one point, it showed my wife's and son's locations as Unavailable.  

 

Arlo, this is extremely frustrating!  This is the second time in six months that geofencing has stopped working properly.  I don't want cameras inside my house turned on when I am home.  At this point, I might as well go back to Nest.  I've NEVER had an issue with geofencing with Nest.

hikinman Tutor
Tutor

I have been in contact with Arlo "Technical support".  They really don't have "Technical Support", it's more like customer service, and they look at a script.  

 

The last "tech" I spoke with said that the support team had fixed the geofencing issues.  Clearly they have not.  It took at least 3 or 4 calls/chat sessions, and waiting on hold for literally hours for help.  They eventually sent me a survey for the engineering team (at least that is what they said) and said they would be back with me in 48 hours....that was last week.

 

The support is pretty awful for this product.  I'm extremely surprised how awful the support is.

 

Whatarussh Star
Star

Here we go again. Geofencing was down for nearly 2 months not that long ago. The worst software testing on the planet! Our system went crazy some time last night. Doesn't recognize our iPhone X is home, not sure if it will see our iPhone 8 as it hasn't been back in the home zone since the trouble started. We have restarted the iPhone X, cycled the allow location Always  on and off and reset the the base stations, none of these have got Geofencing to recognize that the iPhone X is in the zone. Alpha, Beta, test test test then release, PLEASE!!!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jpottaway Tutor
Tutor

It is the fact they sell it as a security system though AND do so little testing.  Using terms like "true peace of mind".  They are really just expensive and very average IP cameras.  At this point those little stickers that come with the kit for your door are an invitation to rob you due to the pathetic reliability.

Koin Tutor
Tutor
I’ve given up on geofencing within the app. As a work around, I’ve been using IFTTT paired with Life360 to keep a basic geofencing setup going. Doing this far more restrictive than the native app’s geofencing (e.g. you can’t select custom modes), but might get everyone by until Arlo sorts themselves out. The Arlo app is broken and I doubt we will see any improvements until they start investing more time and money in it.
Model: VMB4000 | Arlo Pro/Pro2 Base Station