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After tons of issues with my original arlo cameras I wasted more money buy getting the pros. After base station offline issues and geofencing (which is an absolute joke) not working, now the cameras revert to disarmed even when it clearly states away mode. Only way to get it to change back to armed is to go into geofencing setting and change away mode from armed to disarmed them back to armed. So I go who knows how long during the day with it saying away mode but not armed. It changes to disarmed by itself.
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I am having this same problem. I'm sure some users are having the same problems. Just after the missing Mode problem was fixed another problem crops up. It seems to me that Arlo developers don't have a clue of whet they are doing and the customer support ignores all the complaints. Why is this company even surviving.
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Hi Bah0482,
The Arlo Development team is currently investigating reports of this issue. We will provide an update as soon as we have further information.
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I can't believe it, you finally replied after 3 months to tell us that they are investigating this. How many months are you gonna tell us what they found out?
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It's been months now and I see no resolve, I am now having this same issue. They have about two days to fix this or cameras will be returned.
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Basically, I would not assume that iOS notification “Geofencing is now in Away Mode” is actually Arming your system, until this is fixed.
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I have exact same issue. Tried all the proposed fixes (removing devices, setting to away and armed, etc.). It shows my device out of zone, but the away mode just stays disarmed even that there is clearly set to armed. This is a basic functionality, please arlo fix it.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Like most of you here, I am completely frustrated with the Arlo Pro 2's geofencing feature.
I have a two camera system, one inside the home and the other outside.
When I leave home, the geofencing feature should activate the "Armed" mode, enabling both cameras.
When I arrive at home, the geofencing feature should activate a custom mode, enabling only the outside camera.
Whenever I leave or return home however, the faulty geofencing feature sets the cameras to the "Disarmed" mode leaving both cameras offline.
I have ensured that the software is up to date on all devices.
I have ensured that all devices have been reset and re-programmed.
Yet, I am still working with a system that does not perform as I need it to although advertised as being capable of doing so.
Arlo Customer Support Team - Please address this issue.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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This thread has seen this issue continue to plague users for nearly a year at this point.
You've responded with the same statement to every user who has brought this exact issue to your attention time and time again.
At this point, the development team should be well aware of the geofencing issue and providing us with a timeline for a fix.
I would appreciate if you could highlight the importance of this issue to the development team so that we can see a resolution in the near future.
Thank you.
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Or have any users updated yet and noticed if the problem still exists and/or if any new issues were I introduced with this version?
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I downloaded the updated version of the iOS application as well and will be waiting for Arlo Support to let us know if the geofencing issues have been addressed in this revision.
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When I leave my home, the system successfully enters the "Armed" mode, enabling both my interior and exterior cameras.
When I return home, the system should enter a custom "Front Yard" mode, enabling my exterior camera only while disabling my interior camera.
Instead, the system simply enters the "Disarmed" mode.
To correct this, I have to manually select the "Armed" mode, followed by the "Geofencing" mode in order for the system to enter the "Front Yard" mode it should have automatically switched to.
Arlo Support Team - Please, at the very least, work as a communications liaison between the development team and your forum community. Let us know that this issue is actively being worked on and give us a timeline for a fix.
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