Geofencing Shows Devices unavailable

[chocdb]

We both have an iPhone 8 plus running 12.0.1 with the latest Arlo app.

Things have taken a turn for the worse again over the past couple of days, both phones show as "Unavailable" within geofencing so we are back to square one.

Netgear, you should be ashamed of the product you have put out here, its a complete joke!!!......

[Gatherer]

Sigh. Bought this system two years ago and nothing but problems.

Yet again, geofencing is no longer working. Both devices are unavailable.

Yes, spent hours reading this forum and trying all suggestions. Removed users, saved, reinstalled app, added again etc etc. Changed iphone name, removed apostrophe etc etc.

So unbelievably frustrating. Is there ANY solution out there?

[Gatherer]

I am having the same exact problem (after years of this problem popping up constantly.

Nothing I do, or any of the measures suggested here, work. We don't even use Arlo now because of it. Just sits there as an expensive waste of space.

[boimdijogja]

Yes, I have this problem too

[chocdb]

Its is nothing short of highway robbery!!....

[ShayneS]

Gatherer, boimdijogja

What devices are you using & what OS are you running?

[Phantomstarrh]

My Geo fencing worked for months and now it doesnt work at all on either phones. Both of my phones say out of zone when we both are in the house. I did the instructions on other forums and now they say unavailable. Arlo needs to get on top of this ASAP.

[ShayneS]

Phantomstarrh,

Do you currently have any power saving settings on the phone? Have you checked to see if there are any special characters in the phones names?

[Gatherer]

IPhone 8 Plus. Latest software update.

No special characters, no power saving features

[JessicaP]

Hey everyone,

If you are on iPhone, make sure you are running on the latest iOS version and go to the iPhone Settings > Privacy > Location Services. Make sure that your "Allow Location Access" for Arlo is on "Always." If it is, try to toggle off and on for the Location Services. Turn it back on about a few minutes later.

For Android, make sure you are running on the latest OS version and try to toggle the location off from your phone settings and turn it back on a few minutes later. 

[Phantomstarrh]

I have no power saving mode on either phones and there is no unique characters in either names of the phones.

[Phantomstarrh]

I went through all the steps that you have posted and both phones still say unavailable in the geo fencing area.

[ShayneS]

Phantomstarrh,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

[Phantomstarrh]

Thank you 

[Ekimmike]

Has anyone solved the geofencing problem or has anyone been in touch with Netgear and if so any help 

Mike

[ShayneS]

Ekimmike,

What is the issue you are experiencing with Geofencing?

[Ekimmike]

I have an iPhone and iPad with the app downloaded on both of them.When I go to the app on the iPad it shows that the iPad is in the zone but shows the iPhone is unavailable when I look on the iPhone it shows exactly the same so it is not picking up the iPhone. It is the iPhone we want to use for geofencing .Location services is enabled in both cases .Any help would be appreciated so that the cameras are activated automatically 

Thanks

[ShayneS]

Ekimmike,

What iOS is your ipad & iphone running? have you updated to 12.1 and tested again?

[Ekimmike]

Yes we are running the latest 12.1on both 

[ShayneS]

Ekimmike,

  Have you tried contacting customer support regarding this issue & opening a case? I have attached the link below for you - Arlo Tech Support

[Teesea]

What has worked for me is to launch Arlo on the phone that is showing Unavailable in Geofencing. Go to the Mode tab and switch out of Geofencing mode to Disarmed and then go back to Geofencing. This has caused Arlo to establish the correct location of the device i.e. either In or Out of Zone.

[chocdb]

Doesnt work for me....

[Phantomstarrh]

That did not work for me still says unavailable

[Phantomstarrh]

Yes I have they opened a case and suppose to be working on it and getting back to me but I have not heard back from support

[Teesea]

Hi Phantomstarrh,

What is the operating system of your phone(s) - iOS or Android? and what version of the Arlo app are you running?