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Terrible Service

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Initiate
Initiate
It’s up in CA 8:56 AM
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Virtuoso
Virtuoso

The Netgear servers will be back up and running in 20 minutes.

Is that what you want to hear?

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Apprentice
Apprentice

@bun2itwrote:
It’s up in CA 8:56 AM

Thanks, I'll plug my base station in and see what happens. 

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Star
Star

I started with access through the iphone app and it said the base station is offline, though had all green lights lit. I started to troubleshoot, reboot the router, reboot the base station and no joy.

 

then I find this - maybe related???

 

So New Zealand is down - 10 hours now and counting.

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Aspirant
Aspirant

One: thank you for the comedic humor. Two: When I was googling this main tagline question NOTHING from 3/8/2018 was coming up whatsoever so I was shocked to see that I was the "only one" reporting it LOL

 

So, I am just frustrated by the lack of notification (also DONT have twitter so I am unaware of their notification.) You would expect something more like an alert on their website OR an email. You know? I know I sound bitchy but it was just frustrating with not ever having this issue. 

 

But, anyways. I am glad I am not the only one having these issues. 

 

Lastly, after 45 minutes on hold - the woman said it takes twelve hours for systems to reboot? And she could not tell me when it was going to be fixed. 

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Apprentice
Apprentice

Still off line. 

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Tutor
Tutor

Got motion alert from my Samrtthings for one of my cameras. Launched the Arlo app and ta-da all my four cameras and base stations were missing.

Logged into my computer to see if I can manage it from there and it was empty too.

Strangely my Smartthings can view the cameras.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Apprentice
Apprentice

@Circa757wrote:
11:46 am, march 8, 2018.
Cameras/ service been down all morning. What is the deal?




 If you had taken even ten minutes to read through this thread, or even scroll up a half dozen posts you would know.

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Star
Star

are we all the same?

 

Base station has all 3 green lights and when you access the app - it just says offline?

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Prodigy
Prodigy

It's where Arlo Database is located.. Therefore, Arlo can't do much except to wait.. Firestick and Echo dot the other day were down.. 

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Apprentice
Apprentice

@jimbulletwrote:

are we all the same?

 

Base station has all 3 green lights and when you access the app - it just says offline?


yes. 

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Aspirant
Aspirant

I am now able to access my library (wasn't able to before), but it now says my base station is offline.  I will check it in a minute and see if a reboot will get it back online.

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Virtuoso
Virtuoso

I could be wrong, but I believe that this is a server problem and the servers are not in this country.

With an outage this large, it will probably take some time to re-boot and you may or may not have access to all the controls.

I personally don't consider this a life or death situation although I'm sure some people do.

Patience.

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Apprentice
Apprentice

I suspect it's another attack by the nororious "Underpant Knombs" who you never ever see, but they are there. 

Lol.

Cheers

Model: VMB3000 | Arlo Base Station
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Aspirant
Aspirant

My system has been down all morning as well.  Every time I try and log in, whether from my phone or on the computer, I get the same message that "the database service is currently down."  I've not had many issues with my Arlo Pro system, but this is upsetting.  Having this as a security system does no good if it's not working!

Model: VMC4030| Arlo Pro Wire-Free Camera
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Apprentice
Apprentice

@GatorHoggwrote:

I suspect it's another attack by the nororious "Underpant Knombs" who you never ever see, but they are there. 

Lol.

Cheers


Has to be the Russian Bots. 

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Star
Star

Netgear should put an announcement - warning - warning robinsons family - I will be offline......

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Guide
Guide

IT'S WORKING AGAIN

 

For now...

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Star
Star

Update;

When accessing through laptop - I cannot even see the cameras and the base station - as if I had nothing

When accessing through mobile app - its there but base station still says offline

 

Getting stranger......

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Apprentice
Apprentice

Just went to the Google App Store and complaints of the "Arlo App" is broken after an apparent Arlo update.

 

That is all . . .

Model: VMB3000 | Arlo Base Station
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Star
Star

Hey just a minute ago - online !!!!

 

from New Zealand

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Aspirant
Aspirant
Down in South Florida
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Tutor
Tutor
Working now in Bay Area, California
Model: VMC4030| Arlo Pro Wire-Free Camera
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Aspirant
Aspirant

This is terrible.  I've had no feeds from any of my cameras for nearly three hours now and continue to get a "Connection Lost" or "Database Down" error message.  NETGEAR continues to tell everyone that this has been resolved but not a bit in the slightest has this occurred.  Time to get your tech team in gear and get this resolved.  I didn't buy this system to look at 12 hour old pictures.  Let's get this done.

Model: VMC4030| Arlo Pro Wire-Free Camera
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Apprentice
Apprentice

9:31 am PST up and running . . .for now.

Been spotty for the last couple hours.

Arlo is still a great product bu iformational emails on future updates would be covienemt to prepare for possible disruptions, as experienced today 8/03/2018

 

Cheers

Model: VMB3000 | Arlo Base Station