Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Luminary

Re: We are sorry, the authentication service is currently down. Please try again {0}.

looks like the cameras is still in the mode they were in when the system went down...bummer.

Message 51 of 378

Re: Database service is currently down...

Maybe it is down because they’re adding homekit support lmao
Message 52 of 378
Tutor

Re: Database service is currently down...

Seems like it may be working on and off now?

Message 53 of 378

Re: Database service is currently down...

will the cameras automatically reset? im going out of town today and wont be able to reset them

Message 54 of 378
Guide

Re: Not able to get access to my cameras

See https://community.netgear.com/t5/Arlo-Pro/Database-service-is-currently-down/m-p/1520788#M32395

It's all related. Server is down we assume. Lots of people having this issue across the world.

Message 55 of 378
Arlo Employee Retired

Re: Database service is currently down...

Dear Arlo customer,
 
We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.
 
We apologize for any inconvenience this might cause.
 
Stay tuned!
 
Best regards,
The Arlo Team
____
Please click KUDOS or REPLY If you found this helpful.
Message 56 of 378
Tutor

Re: Database service is currently down...

Why is there no official statement from Netgear/Arlo on this issue? Bad customer experience. Is that usually so when the service is down?

Message 57 of 378
Highlighted
Tutor

Re: Database service is currently down...

ok, finally a response

Message 58 of 378
Aspirant

Re: Database service is currently down...

I could do that, but will it let me see camera status, etc?  I don't think so.

Message 59 of 378
Initiate

Re: Database service is currently down...

Still down in So Cal

Message 60 of 378
Guide

Re: Database service is currently down...

From another thread, same issue:

 

BretD
Community Manager
 
 
Re: Database service is currently down...
Dear Arlo customer,
 
We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.
 
We apologize for any inconvenience this might cause.
 
Stay tuned!
 
Best regards,
The Arlo Team
____
Message 61 of 378
Aspirant

Re: Database service is currently down...

arlo pro2 database service is dowm

Model: VMB3000 | Arlo Base Station
Message 62 of 378
Aspirant

Re: Database service is currently down...

I've been able to log in via laptop and get to the live feed, had to keep clicking on the Live button but eventually the video feed worked.  Still down on my cell phone though.

Message 63 of 378

Base station unavailable

My arlo won't allow me to disarm my cameras and when I try it says it's available but it's still recording. I've tried calling customer support and was on hold for over 35mins. They need to get better service for how expensive their crappy cameras are. I have more problems then they work. Will never recommend them to anyone. 😡
Model: VMC3030 | Arlo Wire-Free Camera
Message 64 of 378
Guide

Re: Database service is currently down...

Bret, 

 

You gotta give us more information. Was this an attack on the service? Was this a failure of the system? Was this due to severe weather conditions on your data center? (IDK how...). 

 

We know the service is down, clearly there's thousands of people on online forums, and we can only logically assume that you are working on it but no reason has been given as to WHY this is happening. 

 

We deserve to know. 

 

Arlo advertises that:

 

"Peace of Mind. Anytime. Anywhere.

With brilliant HD video quality, two-way audio, live streaming, free cloud recording, instant alerts, and other smart features, the Arlo family of smart security cameras lets you watch over what you love from every angle, indoors and out, day and night"

 

Currently it is well into the day (10:16 AM EST on 08 MARCH 2018) and I (among many others) don't have peace of mind, everywhere. From NA to EU....

 

Thank you! 

Message 65 of 378
Apprentice

Re: Database service is currently down...

7:21am PST . . . Still down in Las Vegas. 

Message 66 of 378

Re: Database service is currently down...

Having the same problem in NJ

Model: VMC3030 | Arlo Wire-Free Camera
Message 67 of 378
Aspirant

Re: Database service is currently down...

Also in The Netherlands its not wokring at 16:30

Message 68 of 378
Initiate

Re: Database service is currently down...

ARLO Management need to routinely send out an email to all registered users notifying them when the basestation is down and when it is expected to be back in service.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 69 of 378
Aspirant

Re: Database service is currently down...

I didn’t buy $3,000.00 worth of equipment for it to go down.  This is not a security system.....I have spent more time resetting, resyncing, troubleshooting, I wouldn’t recommend these to my enemies.

 

sorry for the inconvenience....are you kidding.  It’s a breeches security....and your sorry

 

i want my monies back

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 70 of 378
Aspirant

Re: Database service is currently down...

Here in Puerto Rico is down too
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 71 of 378
Luminary

Re: Database service is currently down...

It just came back up for me.

 

* Short lived - it's down again.

Message 72 of 378

Re: Database service is currently down...

CALLED ARLO-SAID THEY ARE "WORKING ON THE PROBLEM" WILL SEND AN EMAIL WHEN RESOLVED. I TOLD THEM I HOPE I DONT GET ROBBED IN THE MEANTIME UGH

Model: VMC3030 | Arlo Wire-Free Camera
Message 73 of 378
Aspirant

Re: Database service is currently down...

I want my money back....how do I do this

Model: VMB3000 | Arlo Base Station
Message 74 of 378
Aspirant

Re: Database service is currently down...

System is down in Texas as well.

Model: VMC3030 | Arlo Wire-Free Camera
Message 75 of 378