Cannot find Sign In Settings @ https://my.arlo.com

[Slolearner]

I always access my cameras via a WIN10 pc @https://my.arlo.com

At sign in there are options to TRUST or DON'T TRUST

Every time I select TRUST there is a red warning across the top of the page:

Device limit reached! To add another device go to Sign In Settings, and remove a device; then try again.

BTW For someone that wants to be able to Arm and Disarm frequently throughout the day, Two Factor Authentication Sucks.

[StephenB]

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@Slolearner wrote:

Every time I select TRUST there is a red warning across the top of the page:

Device limit reached! To add another device go to Sign In Settings, and remove a device; then try again.

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What browser are you using?

[Slolearner]

Firefox 90.0.2

[StephenB]

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@Slolearner wrote:

Firefox 90.0.2

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It might be useful to see if you get the same thing with Chrome (or maybe Safari or Edge).

How many devices are in your trusted device list?

[Slolearner]

How would I know "How many devices are in your trusted device list?"

Re: Cannot find Sign In Settings

[dcfox1]

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@Slolearner wrote:

How would I know "How many devices are in your trusted device list?"

Re: Cannot find Sign In Settings

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Got to Settings then profile then "Two step verification". 

[Slolearner]

There are no devices listed on that page.

The page: https://my.arlo.com/#/two-step-verification only has the following statements along with my email address, a check mark to the right and option to Add Another Method.

Two-Step Verification

Select a primary verification method

EMAIL ADDRESS

Add Another Method

[JessicaP]

Hi Slolearner,

You should see "Trusted Devices" on the Two-Step Verification as shown from the image below (blurred out the names for privacy issue). Also try checking through the Arlo Android/iOS app to see if you're able to see the listed "Trusted Devices".

[Slolearner]

Thank You for the picture.

Here is a screen shot of what I see. Also, I do not have either android or ios device.

[Slolearner]

Sorry but for some reason my uploaded picture did not show in my reply.

second attempt to upload screen shot

[JessicaP]

Thanks for sharing that screenshot. Please contact the Support Team to further investigate this issue where you're receiving that error and not seeing the "trusted device" list under Two-Step Verification. You will find several options for contacting support in the provided link.

[Slolearner]

UPDATE

• In reply to this thread, JessicaP recommended I open a support case. I did 8/2/2021 #42629217
  • Awaiting response.
• I have also bought two new iphones . One for me and one for my wife.
• We both have downloaded the arlo app to our new phones. Prior to these new phones, she also only used a win10 computer to access the arlo app through firefox.

Now when I  access via the win10 firefox arlo app there is a push notification to my iphone for NEW authentication.

• I accepted to this through the iphone app and my win10 firefox browser window changed to the TRUST or NOT page.
• I selected TRUST and the app opened on my computer, (it also logged me off the iphone with msg that I had logged on elsewhere)
• When I look in my PROFILE TWO-STEP VERIFICATION, the only trusted device is the iphone

[dcfox1]

@Slolearner   Even after trusted the web page on a PC it only shows my phone as trusted also. I believe it is is since the PC in just temporary for 14 days and the phone is permanent. The PC is trusted though until that expires later.