Cannot find "Sign In Settings" @ https://my.arlo.com. Received device limit reached.
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I always access my cameras via a WIN10 pc @https://my.arlo.com
At sign in there are options to TRUST or DON'T TRUST
Every time I select TRUST there is a red warning across the top of the page:
Device limit reached! To add another device go to Sign In Settings, and remove a device; then try again.
BTW For someone that wants to be able to Arm and Disarm frequently throughout the day, Two Factor Authentication Sucks.
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@Slolearner wrote:
Every time I select TRUST there is a red warning across the top of the page:
Device limit reached! To add another device go to Sign In Settings, and remove a device; then try again.
What browser are you using?
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Firefox 90.0.2
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@Slolearner wrote:
Firefox 90.0.2
It might be useful to see if you get the same thing with Chrome (or maybe Safari or Edge).
How many devices are in your trusted device list?
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How would I know "How many devices are in your trusted device list?"
Re: Cannot find Sign In Settings
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@Slolearner wrote:How would I know "How many devices are in your trusted device list?"
Re: Cannot find Sign In Settings
Got to Settings then profile then "Two step verification".
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There are no devices listed on that page.
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Hi Slolearner,
You should see "Trusted Devices" on the Two-Step Verification as shown from the image below (blurred out the names for privacy issue). Also try checking through the Arlo Android/iOS app to see if you're able to see the listed "Trusted Devices".
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Thank You for the picture.
Here is a screen shot of what I see. Also, I do not have either android or ios device.
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Sorry but for some reason my uploaded picture did not show in my reply.
second attempt to upload screen shot
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Thanks for sharing that screenshot. Please contact the Support Team to further investigate this issue where you're receiving that error and not seeing the "trusted device" list under Two-Step Verification. You will find several options for contacting support in the provided link.
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UPDATE
- In reply to this thread, JessicaP recommended I open a support case. I did 8/2/2021 #42629217
- Awaiting response.
- I have also bought two new iphones . One for me and one for my wife.
- We both have downloaded the arlo app to our new phones. Prior to these new phones, she also only used a win10 computer to access the arlo app through firefox.
Now when I access via the win10 firefox arlo app there is a push notification to my iphone for NEW authentication.
- I accepted to this through the iphone app and my win10 firefox browser window changed to the TRUST or NOT page.
- I selected TRUST and the app opened on my computer, (it also logged me off the iphone with msg that I had logged on elsewhere)
- When I look in my PROFILE TWO-STEP VERIFICATION, the only trusted device is the iphone
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@Slolearner Even after trusted the web page on a PC it only shows my phone as trusted also. I believe it is is since the PC in just temporary for 14 days and the phone is permanent. The PC is trusted though until that expires later.
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