Can't log in on to Arlo app for more than a week - request times out in Russia

[WTF_2]

Arlo app on iPhone failed logging in about a week ago or so.  

Arlo legacy works fine (still!), my.arlo.com works fine

Re-login/re-boot/re-install doesn't help

Any ideas how to troubleshoot?

Solution by @JessicaP seems to be not present in her post/link:

Try clicking "View solution in original post" lol/mad

https://community.arlo.com/t5/Arlo-Pro-2/Unable-to-log-in-the-app-Getting-quot-Your-request-timed-ou...

[UnhappyArlUser]

Not working under wifi.  Cellular data only, which is a breakthrough, but still...

[RobSas]

For the past couple of months access to cameras via the app (iphone) is impossible except when using a VPN when located in Russia. Via the web browser there is no issue.  I think this may relate to requirements to store data on servers in Russia - in any case would be grateful for a solution. 

[ElenaR]

Hello, my app stopped working within the country, can’t logg in, it’s writing “you request timed out”. but when i am abroad App works and i can logg in.
Model No. vms3430
How to make it work? Can’t logg in .(

[TomMac]

Have you tried the web access ??

https://my.arlo.com

[ElenaR]

Yes, i tried web access. I changed there e mail/password but i did not help. I still can’t logg in.

[jguerdat]

What country? Is it possible the ISP and/or country is blocking access? If so, you'd likely need to use a VPN if they don't block that also.

[ElenaR]

I am in Moscow Russia and noone is blocking an access. It worked properly 3 years until now. My neighbors have also arlo and it works.

[jguerdat]

Are you getting any notification of videos being recorded? WHat are the LEDs on the base showing?  Have you tried both WiFi and cell service as well as a different WiFi? Have you tried rebooting and reinstalling the app? How about using a different mobile device?

[UnhappyArlUser]

The junk stopped working again.  I do not know what you're doing and how you are manipulating with this easily resolvable issue.  Worst customer support ever.  Very disappointing... 

[ElenaR]

On any iphone In my family new app (green bird) does not work. It writes “your request timed
Out”. On my fathers app there is also an old app (arlo legacy) and it works. No idea how to make it work.

[UnhappyArlUser]

Hello, Arlo support, any feedback?  May I suggest that you rename your company to "RLow" for a poor resolution of such a minor issue?  Thanks for nothing 

[ElenaR]

Yeah))) kind of no support at all with this problem. Should i throw away the cameras? Problem is probably in a new app..

[Cr0ss]

Same here - own pro 3 camera set and it is useless..

[JessicaP]

The Arlo development team is still investigating this issue regarding users in Russia unable to log in to the Arlo app and receiving a "Your request timed out" error message. We will provide an update as soon as we have more information to share with the community.

[ElenaR]

Thank you for help. Just for the record: i am in germany at the moment and my app with a green bird works. My parents inside russia, their new app doesn’t work. Old one Arlo legacy works on my fathers iphone. Wierd 🤨

[UnhappyArlUser]

Any update on resolution? 

[Cr0ss]

Also waiting for any updates, but looks like nobody cares..

[ElenaR]

One month has past. Any news form IT Support?

[Cr0ss]

Support team, any news regarding the issue?

[prooutfitters]

Since more then half a year I can't log in to the Arlo App on my Android... I did asked trough the chat: waiting more than an hour to be connected. But didn't get an answer... The set is working, but I can access it only by web. And now in the "disarmed"-mode the Rec-button is disabled. At the beginning the access by the App use to work. But then, after many updates, it was locked. Always have a message "Ooops an error has accured. Try again."

[michaelkenward]

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@prooutfitters wrote:

Since more then half a year I can't log in to the Arlo App on my Android...

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Works here.

There was an Android update a day or so ago.

[prooutfitters]

Made the new dowload yesterday! And today reinstalled again!

NOTHING works!

This App sucks!

[michaelkenward]

Sounds like something odd at your end.

What Android device is this?

[prooutfitters]

This is phone Huawei Mate 20 Pro. Android 10.

[jguerdat]

Have you tried a different device? It could be something about the Huawei implementation that is causing the issue or some piece of software (Internet security?) installed on the phone.