Arlo|Smart Home Security|Wireless HD Security Cameras
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Cameras keep going offline. Tried resetting the Base Station by disconnecting power and with app.

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  • ‎2019-12-04 10:53 AM
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Susan423
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‎2019-12-04 10:53 AM

My cameras keep going offline. I've reset the base several times by disconnecting the power and with the app my iPhone 6. All will be fine for a little while, then one or all will return offline.
Batteries are charged, all have good connection to our Wi-Fi.

Very frustrating!

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jguerdat
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‎2019-12-05 05:59 AM

When "offline", what are the base LEDs showing? If the Internet LED is green, the connection to the servers is still good so it may just be a display issue. Try force closing the app and reopen to see if there's a difference. Try both cell service as well as WiFi. In addition, try a browser, too - you can use a mobile browser when set to use the desktop version of the site.

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