Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras keep going offline. Tried resetting the Base Station by disconnecting power and with app.

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Follower
Follower

My cameras keep going offline. I've reset the base several times by disconnecting the power and with the app my iPhone 6. All will be fine for a little while, then one or all will return offline.
Batteries are charged, all have good connection to our Wi-Fi.

Very frustrating!

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Guru Guru
Guru

When "offline", what are the base LEDs showing? If the Internet LED is green, the connection to the servers is still good so it may just be a display issue. Try force closing the app and reopen to see if there's a difference. Try both cell service as well as WiFi. In addition, try a browser, too - you can use a mobile browser when set to use the desktop version of the site.