Arlo web portal login

[jlp1]

I do not get a user id (email) box when logging in to the web portal (https://my.arlo.com/#/login).  I can log in to my account and arlo support.  Help!

[jguerdat]

Have you tried a different broswer?

[jlp1]

I tried mozilla, chrome, and edge on microsoft 10 platform - all negative.  I get no email entry box on the web portal login screen.

[StephenB]

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@jlp1 wrote:

I tried mozilla, chrome, and edge on microsoft 10 platform - all negative.  I get no email entry box on the web portal login screen.

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Can you post of screenshot of what you do see?

[jlp1]

I click on "Email Address" as usual, the cursor blinks for a few seconds, stops blinking, and nothing else happens.  No entry box appears.

[StephenB]

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@jlp1 wrote:

I click on "Email Address" as usual, the cursor blinks for a few seconds, stops blinking, and nothing else happens.  No entry box appears.

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On my PC there is no entry box pop-up.  Instead I enter the email address and password into the two fields you are seeing.

[jlp1 · Accepted solution]

And that works for me too! Such a small change from the old way - should have figured it out.  Thanks.