Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo pro

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ZM01
Aspirant
Aspirant

My account is linked to an old email and phone I no longer use or have access to. How can recover it?

Model: VMB3500 | Arlo Base Station
7 REPLIES 7
JamesC
Community Manager
Community Manager

You can log in using the new device and the same Arlo account. You will then be prompted to authenticate the new device before you can finish logging in. Take a look here for more information on two-step verification: What is two-step verification and how do I set it up? You can choose to authenticate via SMS, email or another trusted device.

 

JamesC

ZM01
Aspirant
Aspirant
The listed email and trusted phones are no longer in use. Is there another way since I can’t speak to support? Why is the support channel so difficult
ZM01
Aspirant
Aspirant
It doesn’t give me that option.
ZM01
Aspirant
Aspirant
Once I log into the app it doesn’t ask me to authenticate a new device it only lists the previous trusted devices and from there I can’t go to any other screen.
Model: VMB3500 | Arlo Base Station
JamesC
Community Manager
Community Manager

ZM01,

 

Are you able to provide a screenshot of what you're seeing?

 

JamesC

ZM01
Aspirant
Aspirant
Yes and I don’t have access to any device listed
Model: VMB3500 | Arlo Base Station
ZM01
Aspirant
Aspirant
Second photo