Arlo|Smart Home Security|Wireless HD Security Cameras
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ZM01
Tutor
Tutor

My account is linked to an old email and phone I no longer use or have access to. How can recover it?

7 REPLIES 7
JamesC
Community Manager
Community Manager

You can log in using the new device and the same Arlo account. You will then be prompted to authenticate the new device before you can finish logging in. Take a look here for more information on two-step verification: What is two-step verification and how do I set it up? You can choose to authenticate via SMS, email or another trusted device.

 

JamesC

ZM01
Tutor
Tutor
The listed email and trusted phones are no longer in use. Is there another way since I can’t speak to support? Why is the support channel so difficult
ZM01
Tutor
Tutor
It doesn’t give me that option.
ZM01
Tutor
Tutor
Once I log into the app it doesn’t ask me to authenticate a new device it only lists the previous trusted devices and from there I can’t go to any other screen.
JamesC
Community Manager
Community Manager

ZM01,

 

Are you able to provide a screenshot of what you're seeing?

 

JamesC

ZM01
Tutor
Tutor
Yes and I don’t have access to any device listed
ZM01
Tutor
Tutor
Second photo