Arlo pro

[ZM01]

My account is linked to an old email and phone I no longer use or have access to. How can recover it?

[JamesC]

You can log in using the new device and the same Arlo account. You will then be prompted to authenticate the new device before you can finish logging in. Take a look here for more information on two-step verification: What is two-step verification and how do I set it up? You can choose to authenticate via SMS, email or another trusted device.

JamesC

[ZM01]

The listed email and trusted phones are no longer in use. Is there another way since I can’t speak to support? Why is the support channel so difficult

[ZM01]

It doesn’t give me that option.

[ZM01]

Once I log into the app it doesn’t ask me to authenticate a new device it only lists the previous trusted devices and from there I can’t go to any other screen.

[JamesC]

ZM01,

Are you able to provide a screenshot of what you're seeing?

JamesC

[ZM01]

Yes and I don’t have access to any device listed

[ZM01]

Second photo