Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo pro Firmware update not working on 2nd camera

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Bnctboy
Follower
Follower

Firmware update not working on 2nd camera starts and then stops

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TomMac
Guru Guru
Guru

Make sure battery level is up, use plug in cable if able

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Morse is faster than texting!
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5 REPLIES 5
TomMac
Guru Guru
Guru

Make sure battery level is up, use plug in cable if able

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Morse is faster than texting!
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Beierle
Initiate
Initiate

Same here, I bought 5 cameras and the 1st one I pulled pulled the same issue.  Stil. wont work and I have done the reboot of the base station, pulled the battery, plugged it in, etc.  Still nothing.  Someone please help.

jguerdat
Guru Guru
Guru

Does the camera work at all? Did it sync? Try removing the camera from Settings, My Devices and resync.

Beierle
Initiate
Initiate

Yes I have done all threee of these.  It had 100% battery life out of box.  Showed me video the minute it synced. All 5 cameras asked to update firmware. 4 of them did the 5th never blinked amber and would after about 3 minutes it would ask to update again.  It drained the battery and when I plugged it back in to power back up it captured motion.  So I thought great maybe just a small glitch.  So when I went to devices I saw it back on....great, then it asked for  firmware, did it again and now permanently off-line.

jguerdat
Guru Guru
Guru

Swap at the store or open a case with support here.