Arlo pro Firmware update not working on 2nd camera

[Bnctboy]

Firmware update not working on 2nd camera starts and then stops

[TomMac · Accepted solution]

Make sure battery level is up, use plug in cable if able

[Beierle]

Same here, I bought 5 cameras and the 1st one I pulled pulled the same issue.  Stil. wont work and I have done the reboot of the base station, pulled the battery, plugged it in, etc.  Still nothing.  Someone please help.

[jguerdat]

Does the camera work at all? Did it sync? Try removing the camera from Settings, My Devices and resync.

[Beierle]

Yes I have done all threee of these.  It had 100% battery life out of box.  Showed me video the minute it synced. All 5 cameras asked to update firmware. 4 of them did the 5th never blinked amber and would after about 3 minutes it would ask to update again.  It drained the battery and when I plugged it back in to power back up it captured motion.  So I thought great maybe just a small glitch.  So when I went to devices I saw it back on....great, then it asked for  firmware, did it again and now permanently off-line.

[jguerdat]

Swap at the store or open a case with support here.