Arlo|Smart Home Security|Wireless HD Security Cameras
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Re: Arlo Pro keeps arming itself automatically

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Guide
Guide
This issue started after the firmware update, it’s happening less for me but still occurs randomly on occasions
Model: VMB3000 | Arlo Base Station
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Aspirant
Aspirant
I had to turn off my Arlo Pro base as it was re-arming itself frequently and alarming with every movement and sound in the house I am now without a security system which is unacceptable. What is the time frame for a fix?
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Aspirant

Same issue here as well. 
1 base station, 5 cameras, no IFTTT in use or geofencing.. just plain arm/disarm.
System continually re-arms itself after 10-15 minutes or so.

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Community Manager
Community Manager

The engineering team is actively investigating reports of this issue. I will provide an update as soon as I have more information.


JamesC

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Aspirant

If you have this problem, please take the time to report it to support and get a ticket open. Two different agents have told me that no one has reported this, and they seem to totally disregard this thread when I point it out. 

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Aspirant

So having been away on vacation the past week, I'm now noticing that my base station no longer appears to be re-arming itself.  Haven't done any intense testing, but it's currently been disarmed for over an hour without re-arming itself.  I don't know what firmware version I was running prior but right now it says I'm running 1.10.0.8_22190.

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Aspirant
Aspirant

I'm having no such luck. My arlo just armed itself. I'm running the same firmware. 

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Aspirant

That sucks.  The ONLY thing I modified recently was that I noticed the timezone was wrong, so I set it to my correct timezone.  Outside of that, I haven't changed a thing.

I'm certainly going to keep an eye out to see if things keep working though.

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Aspirant

Do you know if there has been any motion in front of your camera while it was disarmed? I believe my auto-arming problems happen when motion is detected. 

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Aspirant

Mine just armed itself again, without any motion.

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Aspirant

I am still having this problem, and Netgear support has basically cut me off. They opened a ticket for me 3 weeks ago, but I have heard absolutely no response. I have learned in this process how horrendous Netgear support is. I should have anticipated this considering they have a free tier. 

 

The cameras are basically wortheless to me, a parent of three small children who play outside all the time. I am unable to disarm the cameras, and so they are drained every couple of weeks. I don't have the stamina to charge them so often. 

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Aspirant

I was given the field test of the new firmware mentioned in the battery drain thread. I am happy to report that the auto-arm bug seems to have been fixed in this firmware. I performed a factory reset of the base station and installed the new firmware on the base station and the cameras. It has been a few days and my cameras are staying dis-armed when I dis-arm.

 

I am relieved more than anything. Though, this delay of 4 months in fixing a horrible bug as really caused me to reconsider whether to further invest in the cameras. I am taking a look at the Eufy Camera that just went through a kickstarter.