Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro and Kapersky internet security not compatable

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reneomar Aspirant
Aspirant

I purchased Arlo pro and got it set up only to find I could not log in. So, I called Arlo and was told by a support guy I must turn off my Kapersky internet security to log in. And yes, that works. I was also told they were fixing the problem and I would not need to log off in a couple weeks. Well a couple of weeks have passed and I still must disconect my internet security to login to Arlo. Not to mention the flash player is also a pain to use. If I want to go live, I must click on the flash player download option that always pops up , then allow it to download , which it never does, but, it does push me back to the login menu and after that I can go live, just once or I need to do it again. Arlo needs a new player and to fix its bugs. before I take this thing back to costco. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

No, either Kaspersky needs to fix their software or you need to configure Kaspersky to allow access to arlo.netgear.com.

reneomar Aspirant
Aspirant

So, how do I do that? And why then did the Arlo rep. tell me they were fixing the problem? 

Model: VMC3030 | Arlo Wire-Free Camera
Guru jguerdat Guru
Guru
reneomar Aspirant
Aspirant

I tried the fix , no help, I still need to turn off Kapersky to log into Arlo. 

Model: VMC3030 | Arlo Wire-Free Camera
Guru jguerdat Guru
Guru

Support here may be able to help:

 

https://www.arlo.com/en-us/support/contact.aspx

 

Otherwise, hit the Kaspersky support services.