Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo Pro and Kapersky internet security not compatable

I purchased Arlo pro and got it set up only to find I could not log in. So, I called Arlo and was told by a support guy I must turn off my Kapersky internet security to log in. And yes, that works. I was also told they were fixing the problem and I would not need to log off in a couple weeks. Well a couple of weeks have passed and I still must disconect my internet security to login to Arlo. Not to mention the flash player is also a pain to use. If I want to go live, I must click on the flash player download option that always pops up , then allow it to download , which it never does, but, it does push me back to the login menu and after that I can go live, just once or I need to do it again. Arlo needs a new player and to fix its bugs. before I take this thing back to costco. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 6
Guru

Re: Arlo Pro and Kapersky internet security not compatable

No, either Kaspersky needs to fix their software or you need to configure Kaspersky to allow access to arlo.netgear.com.

Message 2 of 6
Aspirant

Re: Arlo Pro and Kapersky internet security not compatable

So, how do I do that? And why then did the Arlo rep. tell me they were fixing the problem? 

Model: VMC3030 | Arlo Wire-Free Camera
Message 3 of 6
Highlighted
Guru

Re: Arlo Pro and Kapersky internet security not compatable

Message 4 of 6
Aspirant

Re: Arlo Pro and Kapersky internet security not compatable

I tried the fix , no help, I still need to turn off Kapersky to log into Arlo. 

Model: VMC3030 | Arlo Wire-Free Camera
Message 5 of 6
Guru

Re: Arlo Pro and Kapersky internet security not compatable

Support here may be able to help:

 

https://www.arlo.com/en-us/support/contact.aspx

 

Otherwise, hit the Kaspersky support services.

Message 6 of 6