Arlo Pro Shows No Image Recording From Nov 6 2018

[chrisyeung]

Hi,

I got it on Jan 2018. As yesterday Nov 6, 2018. I start to loss any image recording from noon.

The motion sensor work except no image recording.

No live image.

Firmware is up-to-date recently.

Was this because of the firmware?

[jguerdat]

Did you check your modes and schedule to make sure an appropriate mode is set for that time?

[chrisyeung]

There is not schedule. It was working fine even after firmware updated.

The only things I have not done is to remove the base station on my profile. I am concern if I remove the base station (which it is completely remove), all my member access would need to re-create.

Till now, I test the camera connect to base station with Sync button in both (base station and camera) work.

If I connect the camera via the web page, the camera cannot read the QCode at all.

As above, I belive that the camera have disable the lens or hardware failure.

[jguerdat]

The wireless cameras don't use QR codes.

[chrisyeung]

As per response.

1: Create a new account from Arlo

2: Reset the base station to factory default

3: Use the previous account to estiblish base station and than add camera via the apps.(Don't use sync button in both to sync)

4: Once it is confrim and remove all device and reset the base station again

5: Logon with previous admin account

6: Remove any device and start again with step 2 above.

PS: on adding the camera, it will take a long times and re-try. I have retry over 10 times before I could get add back to the base station.

It is not the firewall issue as mention on the website discussion from time to time.

[ShayneS]

@chrisyeung

  Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

[chrisyeung]

Hi,

Thank you for this.

I try the link and not response.

I had approached (calling my dealer support) to Arlo support and first, they responsed me with the standard answer. It was the firewall blocked.

I then brounght the device ffor test with different internet provider and regions. The result was the same.

Later, I called again and they told me to switch user account to register again.

The above step was the one I simulated and solve the issue I see.