Arlo Pro Base Station keeps going offline and won't come back up

[Lphill38]

This started happening a few weeks ago, and I just chocked it up to be a fluke. Worked fine for a couple months but now the base station will not stay online. All cords are connected properly and Internet is connected with over 20mbps. Any ideas what I can do?

[jguerdat]

It may be a hardware problem that can only be resolved by opening a case with support.

[JamesC]

Lphill38,

What is indicating that the base station is going offline? What is the LED behavior on the base station when you experience this issue?

JamesC

[Lphill38]

The middle of the three green lights will be orange. I notice because I'll go to the Arlo app and see no videos in my Library. I then try to view live, and I get a message telling me can't be viewed. - Not exact on the wording for that. I then check the base station, and middle light is orange. I power off the base station then back on, and everything will resume working again. Base is plugged into a Motorola SURFboard G6580.

[JamesC]

Lphill38,

This could be a router issue. Do you have internet access with any other devices connected to your router when you are experiencing this?

JamesC

[Lphill38]

Hi JamesC, I have noticed this while being connected to the Internet. I work from home 8-5 and am 100% using the Internet full time and have realized Arlo base station is down during those times. When I contacted Arlo support, it was down and I was chatting him via the same Internet. He was no help as he said to contact Xfinity, but the Internet is working fine.

[watchdog99]

yeah... that middle light being yellow is definitely no internet connection. did you try rebooting the base statiin by actually unpluging it from the the wall socket.