Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Base Station Cannot Be Discovered How Do I Know If It Is On The Same WIFI Network?

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bsfoster
Follower
Follower

arlo pro base station cannot be discovered from app.  How do i know if it is on the same wifi network ?

 

2 green lights on the base station

reset to factory settings already

next step?

Model: VMC4030 | Arlo Pro Wire-Free Camera
8 REPLIES 8
Tdtucker
Aspirant
Aspirant
Same problem
But all 3 lights green on base a middle one blinks so it communicates with the internet. But the app does not find any devices.
Why do I have another WiFi netgear 78 and what’s password for that.
So far this box is worthless
Model: VMC3030 | Arlo Wire-Free Camera
jguerdat
Guru Guru
Guru

That sounds like your system is already set up. If so, you can't discover the base since it's already claimed. Do you have anything shown in Settings, My Devices?

Tdtucker
Aspirant
Aspirant

nothing showing in my devices

 

jguerdat
Guru Guru
Guru

Is this a used or refurbished system? It could be that the base has already been claimed by a previous owner which is why you can't claim it.

ShayneS
Arlo Moderator
Arlo Moderator

bsfoster,

 

Are you connected to the same wifi network your base station is plugged in to?

 

 

Tdtucker
Aspirant
Aspirant
Base is hooked into home WiFi same WiFi phones use
Tdtucker
Aspirant
Aspirant
Also tried factory reset on base
Nothing changed.
jguerdat
Guru Guru
Guru

@jguerdat wrote:

Is this a used or refurbished system? It could be that the base has already been claimed by a previous owner which is why you can't claim it.


You didn't answer this. In any event, swap at the store.