arlo pro base station cannot be discovered. How do i know if it is on the same wifi network ?

[bsfoster]

arlo pro base station cannot be discovered from app.  How do i know if it is on the same wifi network ?

2 green lights on the base station

reset to factory settings already

next step?

[Tdtucker]

Same problem
But all 3 lights green on base a middle one blinks so it communicates with the internet. But the app does not find any devices.
Why do I have another WiFi netgear 78 and what’s password for that.
So far this box is worthless

[jguerdat]

That sounds like your system is already set up. If so, you can't discover the base since it's already claimed. Do you have anything shown in Settings, My Devices?

[Tdtucker]

nothing showing in my devices

[jguerdat]

Is this a used or refurbished system? It could be that the base has already been claimed by a previous owner which is why you can't claim it.

[ShayneS]

bsfoster,

Are you connected to the same wifi network your base station is plugged in to?

[Tdtucker]

Base is hooked into home WiFi same WiFi phones use

[Tdtucker]

Also tried factory reset on base
Nothing changed.

[jguerdat]

---

@jguerdat wrote:

Is this a used or refurbished system? It could be that the base has already been claimed by a previous owner which is why you can't claim it.

---

You didn't answer this. In any event, swap at the store.