Arlo|Smart Home Security|Wireless HD Security Cameras

New App - Now All Cams Go offline Every 3 Days

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jlkansascity
Guide
Guide

After the recent app update, now all cameras drop offline after 1-2 days. The only way I can get them online again is to pull the batteries, recharge the batteries, and put them back in and then that specific camera will come back online but I have to do that with all cameras and I have eight. So for me the new app as basically render the entire system useless. I’ve tried rebooting the base station and that has no effect. I think the new app is significantly and materially worse than the old one. Is there anyway to revert to the old app?

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ShayneS
Arlo Moderator
Arlo Moderator

What firmware is your base station & cameras running? Have you checked to see if these cameras appear offline over the web portal?