Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Nov 30th, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: Arlo Authentication Service is currently shut down

Reply
Discussion stats
  • 5 Replies
  • 1195 Views
  • 4 Likes
  • 6 In Conversation
Highlighted
Tutor
Tutor

When logging into Arlo Pro VMB4000 I get a "Arlo Authentication Service is currently shut down" notification. It's been down for more than 2hrs. I checked on www.iidrn.com which confirmed it was down. 😞


Accepted Solutions
Highlighted
Arlo Employee Retired

Good afternoon @veryveryangry@Elsiehoskin@Bdiddy@jack1512003@Jstein80

 

As you may have seen, we have posted an update that this issue should now be resolved. We will continue to provide updates to that discussion as they become available. However, if you are still experiencing any issues related to the Base Station offline issue please feel free to reach out to me via private message with your contact information and I'll be happy to continue troubleshooting this issue until it is resolved.  

 

Again, we sincerely apologize for any inconvenience this issue has caused.

 

Best Regards,

Christine


____
Please click KUDOS or REPLY if you found this helpful.

View solution in original post


All Replies
Highlighted
Initiate
Initiate

I'm having the same issue, two days in a row now! What good are these cameras, if you can't log in or get any notifications?? I think they may be going back to Costco.

Highlighted
Initiate
Initiate

Same issue for me. Really disappointed, will probably return tomorrow.

Model: VMC4030| Arlo Pro Wire-Free Camera
Highlighted
Aspirant
Aspirant

Same issue. Unfortunate there seems to be no word on cause or effort to restore. Like they think if they don’t say anything that it’ll just go away.

Highlighted
Aspirant
Aspirant

Nonchalant that Arlo does not announce when or if the problem can be solved. Maybe it's time to look at an alternative camera system that works

Model: VMC4030| Arlo Pro Wire-Free Camera
Highlighted
Arlo Employee Retired

Good afternoon @veryveryangry@Elsiehoskin@Bdiddy@jack1512003@Jstein80

 

As you may have seen, we have posted an update that this issue should now be resolved. We will continue to provide updates to that discussion as they become available. However, if you are still experiencing any issues related to the Base Station offline issue please feel free to reach out to me via private message with your contact information and I'll be happy to continue troubleshooting this issue until it is resolved.  

 

Again, we sincerely apologize for any inconvenience this issue has caused.

 

Best Regards,

Christine


____
Please click KUDOS or REPLY if you found this helpful.

View solution in original post