Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo App: Geofencing Enabled Notification

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Hallelujah Aspirant
Aspirant
I am seeing the same behaviour since the last update but the geofencing feature seems to now work even though this fix hasn't been included in the release notes. After all the frustration and justified critisism over the past year or so this is progress. I am prepared to accept a persistent notification fof now in return for the system to operate as advertised (i.e. protect my home and family as Arlo promises). So well done Netgear for this at least. Now you know how to do it move your game on a bit and include both regression testing and communicating to your loyal customers about valid bugs and serious coding issues in your premier products. You know it makes sense ...
Model: VMC3030 | Arlo Wire-Free Camera
nixitch Tutor
Tutor

A temporary solution to remove it, is to disable/enable the "show notifications" feature for the arlo app. Found under settings/apps & notifications/arlo/notifications on the pixel 3.

 Screenshot_20190121-072505.png

Ronnas Tutor
Tutor

I have the same problem. The only thing i can conlude positive with the message is that if it's not there the app has crashed and you need to restart it 😉

jse1982 Apprentice
Apprentice

While the notification is aggravating, I to agree that it has become bareable as a trade off for a product that is finally doing what the box said it was supposed to do. The system is working as desired. Notifications are coming through as they should.  Geofencing apears to be doing its job correctly. Hey at this point I'd rather keep the pesky notification than to degrade back to where we have been.

jse1982 Apprentice
Apprentice

@nixitch wrote:

A temporary solution to remove it, is to disable/enable the "show notifications" feature for the arlo app. Found under settings/apps & notifications/arlo/notifications on the pixel 3.

 


This would stop all notificaitons. Correct? I don't want to loose notifications of motion and Home/Away mode switching due to geofence. 

Ackastner517 Guide
Guide

While I understand that works to remove the stuck notification, this would defeat the purpose of having security cameras. We need notification of movement.

LonelyLodge Initiate
Initiate

It's not working as designed. the notification never goes away, and is unswipable.. at all times when glancing at your phone you see an Arlo notification, meaning that you never see an Arlo notification, because it's always there.

jse1982 Apprentice
Apprentice

@LonelyLodge wrote:

It's not working as designed. the notification never goes away, and is unswipable.. at all times when glancing at your phone you see an Arlo notification, meaning that you never see an Arlo notification, because it's always there.


I do agree that this particular part of the app is not working as intended (at least I hope that is the case). My Samsung S9 must work slightly different than your device because I receive multiple notification lines as they are pushed through. The "Geofencing is enabled" notification is "unswipable" as you mentioned but I continue to receive additional notifications that appear as new lines. I am able to see them despite the constant presence of the geofence notification.

Ackastner517 Guide
Guide

While I agree it is great that the system is now working properly as far as geofencing is concerned, my big issue with the persistent notification is more than it just being an annoying bit of clutter. Every time I glance at my phone and see the arlo symbol, I assume there is a new notification, and quickly open up my phone to check. It turns out to be a waste of time and undue anxiety as I'm checking for motion. This has happened often enough that I am now losing sensitivity to it, and have slowed down on checking notifications at all, which could result in missing something I need to know about. I am so glad the system is working, but this seems to be a very aggravating price to pay.

Ackastner517 Guide
Guide

@jse1982 wrote:

@LonelyLodge wrote:

It's not working as designed. the notification never goes away, and is unswipable.. at all times when glancing at your phone you see an Arlo notification, meaning that you never see an Arlo notification, because it's always there.


I do agree that this particular part of the app is not working as intended (at least I hope that is the case). My Samsung S9 must work slightly different than your device because I receive multiple notification lines as they are pushed through. The "Geofencing is enabled" notification is "unswipable" as you mentioned but I continue to receive additional notifications that appear as new lines. I am able to see them despite the constant presence of the geofence notification.


I think what was meant is you don't catch the new notifications as being new, because every time you look at your phone you see the persistent arlo notification, assume it's the same one as usual, and may not actually open your phone up to check.

jse1982 Apprentice
Apprentice


I think what was meant is you don't catch the new notifications as being new, because every time you look at your phone you see the persistent arlo notification, assume it's the same one as usual, and may not actually open your phone up to check.


Yes I see the persistent geofence notification but I also see the new ones on my lock screen. It is not necessary for me to open my phone to review. I will attempt to get a screen shot.

Charlieb3 Guide
Guide

Was hoping this would be fixed with today's app update. No dice,

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
jse1982 Apprentice
Apprentice
I left my house and got a push notification that it has switch to away mode. If there was a motion, there would be another notification for that. The persistent geofence notification does not prevent me from seeing the others.
nixitch Tutor
Tutor
No. Turn it off and then on again. The notification is gone.
Charlieb3 Guide
Guide

I turned geofencing off and then on again. Notification went away for a moment and then came back in it's permanent non-closable splendor

nixitch Tutor
Tutor

For me its only coming back when geofencing is enabled again.

Charlieb3 Guide
Guide

Me too. But I want to be able to swipe away the geofencing is enabled notifcation just like I can with other Arlo notifications.  

nixitch Tutor
Tutor

Me too. But like i wrote, its a temporary solution for those who are like me and dont want any open notifications 🙂

jse1982 Apprentice
Apprentice

Ran the update on my S9. Restarted my phone. Still get the same actions of the persistent "Geofence is enabled" notification that can't be swiped away. Doesn't appear that this update included a fix for this issue.

Ackastner517 Guide
Guide

@jse1982 wrote:
I left my house and got a push notification that it has switch to away mode. If there was a motion, there would be another notification for that. The persistent geofence notification does not prevent me from seeing the others.

When these are your only notifications, yes, this is how it shows up, I'm not disputing that. But there are instances where this may not be the case. If you also have an email, a text, a missed phone call, etc., the Arlo notifications all compress into one on the screen. That's not a bad thing in general, as your phone screen only has so much space so I would expect it to compress notifications from the same app into one, but because the geofencing notification is the first one from Arlo, the rest compress underneath it and it becomes the only one you see. So, at a glance, you might not think there is anything important to see within Arlo when in fact there might be. You can swipe down to reveal the rest of them and swipe them out individually, but they can't be done all at once the way you used to be able to. And further, if you use the Always On display like I do, you always see a little Arlo badge on your screen without even touching your phone. I used to pick up my phone to check when I saw this badge, but I have now stopped doing that, knowing it's only the geofencing notification. If something of importance does happen, I could miss seeing it in a timely manner, because I am assuming there are no new notifications

tmaddoux Aspirant
Aspirant

Yes!

Very annoying!

TurnItDown Tutor
Tutor

It appears that the 2.7.1 update did add a second notification channel, which by the name "Always Listening" appears to be where the geofencing notification should be assigned. However the geofencing notification is still assigned to the "Notifications" channel, so it still can't be turned off without turning off motion notifications.

 

This does appear to be a step in the right direction, but is still not a correctly implemented solution.

 

Screenshot_20190123-171108.png

georann Aspirant
Aspirant

Arlo Pro with 3 cameras, App version 2.7.1_23406 running on Google Pixel 3 with Android 9 Build PQ1A.190105.004

 

Whenever I get a notification from my arlo app, it cannot be cleared from my notifications list (i.e. by swiping right).

Before the latest update, all notifications could be cleared fine, except the "Now Playing" notification.

Since updating yesterday, I no longer have the now playing notification issue, but no other notifications e.g. "Arlo- Motion is detected on Front Door" can be cleared.

 

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

@georann

 

Have you tried to remove/reinstall the app and test this again? 

georann Aspirant
Aspirant

Hi @ShayneS that worked thanks.

I can now clear motion notifications but I have to clear them individually rather than as a group -the reason is that I can't clear the "geofencing is enabled" notification- is there any way to get rid of just that notification/ turn it off?


Thanks