Android App

[SgtSchultz]

I haven't been able to view video on my android app for quite a while now. It keeps crashing. I've been sending feedback, but a month later and no fix. Still not working. Anyone else experiencing this problem? Galaxy S9+

[Scott2ya]

Works fine on my S7 edge. Try uninstalling the app and reinstalling. If that don't work, then I got no idea.

[jguerdat]

Agreed. I have a Galaxy S5, Nexus 6 and Galaxy Tab S3 all capable of fully using the Android app.

[SgtSchultz]

Ok, sounds like a S9+ issue. Maybe the aspect ratio? How do I get the problem to the people who can fix it?

[pc2k17]

Unless I missed something when the S9 launched I thought the aspect ratio was the same as the S8 / S8+, which is 2.05:1 or 18.5:9. Android app version 2.4.10_20077 works fine on my S8 running android 8.0.0 (oreo) and samsung experience 9.0.

[SgtSchultz]

🤔, ok. Going to install on my wife's phone. Same phone, S9+, we'll see if that changes anything. It was working fine when I first got the phone. I did do a software update. Running Android 8, with Experience 9. If that means anything.

[JamesC]

An update for the Arlo mobile app has been release that resolves this issue. Please make sure you have the latest version of the Arlo mobile app installed from the app store:

Release Notes - Android App 2.4.11 - 11th April 2018

JamesC