Arlo Pro 5 cannot disable sound detection

[dmgt350]

I've tried everything I can think of to disable audio detection but to no avail. This camera detects even the slightest wind noise running down the battery very quickly. I have set audio detection to the lowest setting of 1 in the default settings menu. Also turned it off in Smart Notifications and Routines (Rules), Smoke & CO2 detection also set to off.

What am I missing?

Thanks.

[StephenB]

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@dmgt350 wrote:

I've tried everything I can think of to disable audio detection but to no avail. This camera detects even the slightest wind noise running down the battery very quickly. I have set audio detection to the lowest setting of 1 in the default settings menu. Also turned it off in Smart Notifications and Routines (Rules), Smoke & CO2 detection also set to off.

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Did you try a hardware reset?

1. remove the camera from the account
2. open the housing and hold down sync until the LED flashes amber (~15 sec)
3. add the camera back to the account

[jguerdat]

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@dmgt350 wrote:

I've tried everything I can think of to disable audio detection but to no avail. This camera detects even the slightest wind noise running down the battery very quickly. I have set audio detection to the lowest setting of 1 in the default settings menu. Also turned it off in Smart Notifications and Routines (Rules), Smoke & CO2 detection also set to off.

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You're in the wrong place. Edit your modes and rules in Routines and toggle audio detection to off.

[dmgt350]

Thanks for the reply. No I haven't tried a factory reset, was hoping it was something easier before trying that.

[dmgt350]

Thanks, as mentioned I already did all that. But I did notice the microphone was still toggled on, does that need to be off for the modes and rules in Routines to take effect even though audio detection is toggled off?

[StephenB]

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@dmgt350 wrote:

Thanks, as mentioned I already did all that. But I did notice the microphone was still toggled on, does that need to be off for the modes and rules in Routines to take effect even though audio detection is toggled off?

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It's ok to leave the mic on, that allows you to hear audio in the recordings (or livestream), and also use two-way talk.

[dmgt350 · Accepted solution]

Think I've finally figured this out.  I have two cameras, a Pro 4 and Pro 5, both with identical routines.  Disabled sound detection was working fine on the Pro 4 but not the Pro 5.  I deleted then recreated the Pro 5 routine rules and now it's working fine, I assume somehow the routine got corrupted.

Thanks for the replies and help.