HomeKit Secure Video - addon with Arlo Secure Plan?

[jmsmith77]

Hi, I know we are told the usual line "At Arlo, we are committed to your privacy and keeping your content safe in the Arlo cloud".  But most of us know this is purely a business decision, as there is no white paper or details to defend your level of encryption and how your stance is better or safer than with a company like Apple.  However, what we do know for a fact is that Apple's HomeKit Secure Video (HKSV) IS encrypted using randomly generated keys on device, while being encrypted end-to-end to iCloud.  Apple's white paper proves this.  They also have a "tentpole" stance on privacy companywide, and their encryption has never been exposed or hacked.

So there's obviously no other reason to not support HKSV other than to drive people to Arlo Secure.

I and MANY others would be willing to pay for Arlo Secure IF you all supported HomeKit Secure Video.  Your hardware is excellent, but I am about to return all my Arlo devices I just bought.  It is bad marketing to say "Apple Home now supported", but NOT HKSV.  Most people, like me, just don't know there is a difference!

The Arlo Secure app is also MUCH slower than Apple Home when viewing HKSV recordings (compared to other cameras I've owned).  It is also a major PAIN to switch back and forth from the Apple Home app to Arlo Secure app just to see recorded videos! 😩

I beg you guys to please reconsider your position on not supporting HKSV - and make it an option - even if it's a paid one.  Thanks!

[JamesC]

jmsmith77,

There are no plans at this time to support HomeKit Secure Video with Arlo devices. If this changes in the future, an announcement will be made here on the community and Arlo.com.

JamesC

[AutomationZ]

This pinpointed the issue and a great solution - Arlo needs HKSV. Highly supported!

[homekituser]

Because of your unwillingness to support HomeKit secure video I am sorry I purchased my Arlo doorbell and home hub.  I saw that you supported HomeKit and I thought it was full support.  Your website is deceiving.  For this reason I will not purchase another Arlo product.  Also, as I am the "tech support" person for my family who are all heavy Apple users I will steer them away from Arlo until you add this support.  Your explanation that your reason for not supporting HomeKit secure video is due to privacy is a very poor excuse since the video is encrypted locally so there is no privacy. concern.  I actually worry more about the Arlo Secure subscription because as far as I know it does not encrypt the video before sending it to Arlo.  It is obvious that the reason you do not support HomeKit video is so that you can make money with your subscription service.