Videos stored on SmartHub are not available

[Bigtrev]

I have 3 pro 4s and a hub. 

Since my intro subscription ran out I intend on utilizing a USB as I initially intended. I have the USB set up and it shows that storage space IS being used up. If I access the USB on my CPU the information shows up but not in library when connected to my wifi. 

If anyone has any suggestions I'm all ears. I've spent about 8 hours on this problem solving and forum tralling with no avail. Help, I guess?

 

 

 

[lakeechoes]

No, not using a Friend account. Finally figured out that my hub no longer was discoverable. I've done the steps to add it but after 5 tries (both with my phone and using a laptop) it still isn't added. I was going to try the factory reset but was concerned that I'd have to reset all the cameras too. Do you know if that would be necessary?

I haven't done the newest update as I've been reading that some are having problems with it. Would like to get this resolved before having more problems.

Right now it is hooked up to my internet as the light is a solid blue and cameras are working. Just can't record videos. It's just the app can't find it. And without that I can't change it to local storage (my trial subscription just ran out). I'm afraid if I do a factory reset and don't do the cameras (just don't have the time today) that the cameras will be offline.

[StephenB]

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@lakeechoes wrote:

 I was going to try the factory reset but was concerned that I'd have to reset all the cameras too. Do you know if that would be necessary?

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Yes, it would be.  FWIW, the cameras should be removed from the account when you remove the base.

And I agree that onboarding is a pain (often far more difficult than it should be).

[lakeechoes]

UGH. Was hoping I wouldn't have to do all that. Thanks for your help. I'm beginning to think I should have gone with a different brand.

[mharps]

When the Arlo system works it is great but when it doesn’t, the lack of support, the unexpected changes in software/firmware not to mention the frustration means that personally I would never purchase an Arlo system again. I would opt for a professionally installed home system.

[TomBaki]

I have the same issue,

since a couple of weeks, I can’t access the videos on the memory card in the base station. Never intended to use a subscription. Is this an evil way for Arlo to push me towards a subscription? Is there a fix? Thanks for any information on this. Very annoying issue. 

[StephenB]

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@TomBaki wrote:

since a couple of weeks, I can’t access the videos on the memory card in the base station.

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What base model do you have? 

[TomBaki]

My base model is a VMB5000r4,

Thanks for your help,

best regards,

Tom

[jguerdat]

If rebooting the hub and reformatting the card doesn't help, the brute force method may be needed by removing the hub (and all attached cameras) and starting fresh. That's apparently helped some regain control.

[TomBaki]

Great!

full removal seems to have worked. No fun since I have to climb om my roof to reconnect the camera’s . But it worked! Thanks for the advise

[ShayneS]

Hi,

Are we still experiencing this issue? 

[Stackypancakes]

I know I’m still having this issue on and off with iOS 

[ShayneS]

Hi @Stackypancakes 

Can you provide more detail regarding the issue you a experiencing?

Thanks 

[Bigtrev]

Hey there Shayne. 

I know it's been a while. Very busy here. That being said my hub local storage is working as expected now. 

[ShayneS]

@Bigtrev 

Thank you for the update.