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  • ‎2023-10-18 10:13 AM
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Surferfin
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‎2023-10-18 10:13 AM

Hey All...I read through the other discussions with this issue and they all seem to address Window users. I have a Mac/OS system. Funny thing is that some of the newer videos sometimes work, but often then default back to this error. 

 

Any advice on troubleshooting with a Mac? Thanks!

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StephenB
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‎2023-10-18 02:12 PM
@Surferfin wrote:

Hey All...I read through the other discussions with this issue and they all seem to address Window users. I have a Mac/OS system. Funny thing is that some of the newer videos sometimes work, but often then default back to this error. 

 

Any advice on troubleshooting with a Mac? Thanks!

I haven't owned a Mac for a very long time, so can't help much.

 

That said, start with seeing if you can play this video in your browser.  I suggest trying both Chrome and Safari.

DON'T change the playback setting using the controls on the right of the browser window.  Just press the play button on the video.

 

Also,

  • what version of MacOS are you running?
  • what processor is in your Mac?

 

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